Redbus — serious compalaint

Address:

New Delhi, Delhi

i have booked a ticket from nainital to new delhi ticket no. TH7U77473683 and PNR NO. XY8QQDM, date of booking is 05/07/2015, boarding point maill roadcnainital, but i not recived the bus no. upto boarding time ie 9.30 p m, after contacting on telephone no. which is printed on ticket, nobody can pick my telephone. i reached maiil road at 9.00 pm to tate cate of my journey but i m shocked that no travel bus is there in the above said mention ticket no. then i picked a private taxi to reach my hometown ( delhi ) with my faimily which is very expensive to me tell me who is resonsible for suffering my journey.if it is happens, i never bought the ticket on line through redbus or any other tourist operator kindly resolved my issue otherwise i can ecxilate this mail to other seniors and transport authority people