Redbus — TH6T[protected] Refund for untravelled ticket due to Bus Accident at Villupuram

Address:

Chennai, Tamil Nadu

Hello Consumer complaints team, Tracking number[protected] I Booked for the below trip for chennai to sivakasi in JeyaMurugan Travels Seat No 29, 30 At 10.30PM From Alandur Post Office, Chennai (Ticket no: TH6T23853298 PNR no: EBKJURZ). We boarded the bus 11 PM at above mentioned address and around 02:45 AM Where the bus at villupuram on national highway, and bus met accident by smashing the divider at the center median and bus-engine was leaking diesel from engine around road, along with this windsheild also broke and we all passengers got drop-down suddenly as we saw the bus accident was worst case that the engine at front hangs with a central median aluminium pipe length with 50 meters which stopped the other side buses too. We (Wife and two children), then checked with dirver about the next journey how to carry on, he was unable to provide any information and concluded bus wont move at all, and you have to make your own journey, then i tried to reach redbus customer care it seems it operative only at 7-11pm for the day, as we didnt get any help and no other choice, we then made our own paid journey to the destination by that midnight from that place. So i request to make necessary refund process get initiated so that i get the refund of the money. I already reported the issue to redbus customer support executive at 09:15 AM at 29 MAR 2015 by calling[protected], and they asked me to send a mail to report about the accident and and for the untraveled ticket refund process to get started. and today 31 mar 2015 i spoke to shamime regarding the update for refund process and no updates or no information has been recorded which i spoken to redbus customer care representative on 29 Mar 2015 which is unfair, and shamime added the tracking number as[protected]. Please help so that i get my money back, for the untraveled journey. Thanks and Regards Esakki Selvam.