Redbus — Wallet refund never credited

Address:	Kollam, Kerala, 691536
Website:	redbus.in

I had booked a ticket on October 28 2015 and the bus got cancelled due to breakdown or something. I had to book a ticket via another bus through Redbus. Redbus had to refund me the amount for the cancelled trip. I had made payment partially from Redbus wallet and online debit card payment. I got the refund for the amount that was paid via Debit card but the wallet amount was never refunded. Now it has been almost one month. When ever I call redbus they generate a new ticket number and never process it. The worse customer service ever.