Redbus — Worst customer support and worst service provider

Address:	Bangalore, Karnataka
Website:	www.redbus.in

Hi, I am Arun, i have booked a ticket using RedBus on 23rd December 2015 in SMPK travels. PNR number for the ticket is PNR no: TS-RB23401770KVK/69767/bang to cochi and ticket number is THDJ55274238. The bus got break-down and we waited on the road from 4.30 AM to 12 PM and arranged our own transport and left. Please refund the booking amount as i have used my own transport for the journey. The bus operator told us to complaint to the booking authority. I have called RedBus customer care around 10 times and complained the same. Each and every time i am getting the same response from customer support team that your query will be resolved within 6 hours. I waited for 10 days there was no response. Also I complained to superior officers in customer support team on 03-Jan-2015, but getting the same response that your query will be resolved within 6 hours. I don't know what is the use of Customer Support team in RedBus. They are not ready to help the customers or not able to solve their issues. Can anybody please resolve the issue ASAP and refund the amount. Regards, Arun.