[Resolved] Redbus — Worst travel service - India tours and travels

Macha786

from Mumbai, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	Redbus.in

Hi, i am prashant macha. I have travelled from pune to ahmadnagar on 18th august using india tours and travels. My pick up time was 12:30 from viman nagar, but the bus reached at 1:30am. The driver didn't respond to calls properly. After getting in the bus, my seat was given to someone else. The people sitting next to drivers were drunk and rude. The bus was in a bad condition. Never expected such service from both redbus and this tours. Horrible. Will never recommend anyone to book from your website.

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Sep 20, 2016

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Red Bus Customer Care's response Hi Macha,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Regards,
redBus Team.