[Resolved] Redbus — Wrong Billing by redbus.in | |||||
For Ticket no: TJCK75333377 PNR no: 51226155, while booking the ticket through redbus.in, after deduction of money from my credit card, I received a failure message from Red Bus. Thus I have booked another ticket at that moment considering the message as genuine. Now for the mistake of redbus, I had to booked another ticket. Thus I need the refund of Rs421 for this Ticket which was showing error message on redbus website while the payment is deducted from my account. I have contacted the customer service of redbus and also wrote several emails to the company but they are not agreed to the fact that there was a error. Was this information helpful? | |||||
Jan 1, 2017 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Nov 30, 2016 Red Bus Customer Care's response Hi Vijay, Greetings from redBus!! We are sorry for the delay in response. Firstly, please accept our sincere apologies for the inconvenience caused. We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority. Feel free to reach us at [protected]@redbus.in for any further assistance. Regards, redBus Team. | |||||
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Please find the details as requested : -
My registered email address : vijay.[protected]@gmail.com
Date of Transactions : 22/11/2016
Ticket No : TJCK75333377
PNR no : 51226155
Please let me know if you needed any further details to provide me the refund at the earliest.
BR
Vijay
Any update on my refund amount to be received. The date of booking was 22nd Nov 2016 and now it is 2nd Dec 2016.
Why should the settlement took so long time if you have been provided with all details and proofs of your own mistakes.
Please let me know if you are really serious about closing this issue.
BR
Vijay