[Resolved] Redbus — Wrong Boarding Point Mentioned

Sohan1424

from Mumbai, Maharashtra

Address:	560018
Website:	www.redbus.in

On Dec 27 I booked a ticket from Bangalore to Udupi. Redbus showed boarding point as Kalasipalyam. When I contacted the bus operator for confirmation on ticket, he said the boarding point was not valid. Although the operator said the amount will be refunded via redbus (considering it as a cancellation due to their mistake), I did not get any information nor any refund. After continuous follow up also I have not got valid answer or action from both bus operator and redbus team. I have faced several issues with this even before and in recent past as well.

Ticket was booked on Dec 27th for Dec 27th.

Message info copied:
Ticket no: TJDQ73823223
PNR no: TS-RB38936155MHK/3594475/BNG-UDUPI-MANIPAL -10:30 PM

Bus operator(Sea bird tourist) contact number: [protected]\[protected]

Ticket copy is being attached. Please refer that.

I checked now for the refund status and it is not done. Dec 27 - Feb 11 (today) no response.

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Mar 14, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Feb 11, 2017

Updated by Sohan1424 Poor customer support
Refund which was promised was not done
Failed cancelling tickets

I have more complaints on redbus. I shall bring it forward once this is answered and i get my money back

Verified Support

Feb 11, 2017

Red Bus Customer Care's response Sorry to hear this Sohan, we have escalated this issue to the bus operations team to investigate on it. We will revert to you at the earliest with an update.

Verified Support

Feb 11, 2017

Red Bus Customer Care's response Hi Sohan,

We have initiated the complete refund of your ticket back to the payment source. You will receive it in 7 bank working days.

Please feel free to write to us at [protected]@redbus.in for any help in future.

Thanks for contacting redBus.
Regards,
Team redBus.