Rediff Shopping India — So many conditions to replace a defective product by rediff shopping india

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New Delhi, Delhi

I have bought online purhcase from rediff shopping india a venus human weighting machine vide product order id 11678833 and trans id 22858224 and invoice no ra/570 dated 3/6/2015 but on opening packcet i found machine is not working properly and a part broken then immediately i made a complaint by e mail to rediff shopping and in reply they demanded photo of defective machine which also i have sent on 5 june 2015 but even then they reply to send me defective machine back to their seller through courier in professional packing and then send courier reciept scanned copy to wait for refund and replaced product as per thier company policy vide complaint ticket no [protected] Now i wish to raise question that after wasting my rupees six hundred rupees for a defective product delievery by rediff shopping and their seller why I again spend rs200 or more for sending back defective product to their seller that too with professional packing and then wait for refund of this money from rediff shopping and replaced product by seller and this all at the mercy of rediff shopping and their seller and this all is happening due to supply of defective product by rediff shopping and it is also surprising that why rediff shopping is sending me name and addres of their seller now because i have bought product from rediff shopping and not from seller whose reliability is unknown to me, is this business ethics of a company to waste more money and wait for replaced product/refund after getting defective product, why not they send new product and take the old defective one by sending their or their so called seller representative