[Resolved]  Rediff Shopping — No Delivery of product. No response from CS

Address:

Hyderabad, Andhra Pradesh

I wondered that I have come across one of the pathetic online shopping site. I ordered one piece of Magnet folio flip cover for my Samsung with order Number[protected] on Oct 22nd. And this was the first shopping I did on Rediff site. I got update saying i'll be receiving on 25th of October. I did not get. And I was trying to call the customer service. Trust me i called nearly 20 times a single day.. Every time they made me wait on call sayingtheir CS team is busy and the call use to go for 7 to 15 minutes which use to eat away all my time. There was no connection in call. Worst CS. They were replying to mails with no effective information ( one mail and I had to wait 24 hrs for reply) until 29th of Oct, the day that i received a mail and message saying the product is delivered to my place which I, neither my family members received. Then i tried tracking with customer delight center. It showed that the order is delivered to Some X person ( they did not mention the relationship of a person who received it) through DTDC in Balanagar which is around 20 kms away from my place. I wonder how they cant deliver the product to address mentioned ( absolutely correct) while placing the order??? What would be the status of my product now?? Do i need to give up my product and money as well. And m sure m not going to shop on re diff ever again in life and I don't suggest my friend's too.