Rediff Shopping — Order# 9400815 : Defective product received - Refund issues

Address:

Dakshina Kannada, Karnataka

Regarding Order# 9400815 I have placed an order for "M2 Dual Sim Ultra Compact Mobile" on 26th March 2014. But the product which i have received was not in working condition. I have returned/ sent back the product through Professional courier to the vendor's address, also sent a mail to customer care after I had sent the item to vendor back. I have received the reply for the mail saying your replacement/refund will be processed in 2-3 working days but i haven't got any refund after a month also. I have again mailed and talked with the customer care they said it will be refunded in 2-3 days. Waited for 2 months not got the refund/replacement. I have mailed them 6 times already and called them more than 7 times they say the same stupid dialogue, it will be refunded. I am really frustrated with this now. I have also tried checking refund status of the order in the below link. http://shopping.rediff.com/customer-care/refund-status Here it still says the refund not initiated. Rediff shopping is really a big cheater. They are simply taking money and either not delivering or delivering old defective products. Please let me know how can i contact consumer court online ? I would highly recommend never to get into their trap! They attract customers by providing good deals displayed online but at the end its a big TRAP! Please help me. Thanks, Manjunath