Redmi — No returning my product

Address:	Gaya, Bihar, 823001
Website:	www.mi.com

I ordered redmi phone from mi store.
After receiving, it is not working. it shows only mi written over the screen when i switch on.

I registered complain and initated return of this phon.
It is being 2 weeks, it is not yet returned.no any pick up boy come for this.

i tried calling so many times to customer support. but they only tell.. it will be returned within 2 days.

i think ..now i have to go for legal action for consumer exploitation as well lodge a case against mi store.

please help me asap.

please contact me @ [protected], [protected]