[Resolved] Godrej Industries Limited. — Service Center Closes the Complaint without attending | |||
Hi, I would like to add my grievance about pathetic situation of Godrej Authorized service center near Whitefield (Bangalore) locality. My refrigerator stopped working on Saturday 20th July 2013, Immediately I called to Godrej Customer Care and lodged for a service, and got booked the complaint and got assured that Technician will attend my house on Monday 22nd July. I mentioned my two mobile numbers and also the house address. Now the real thing happened. I again called on Monday & Tuesday to get the job done, and the service center attendee assured me that it will be resolved in urgent manner (both times) Monday / Tuesday passed. Suddenly on Wednesday I got a sms mentioning that my Service Complaint was closed because I said I dont have any problem. I was stunned !! Again I called on Wednesday and booked a complaint regarding the issue and same response I got from call center (will be attended shortly) and from Service Center (your service call is closed). Now the Call-center guy gave me the number of the Local Authorized service center, but it was in vain. called more than 100 times but NoBody took the call, and it kept ringing. Finally on Thursday 25th July, again I booked a service request with call center at 2:30pm (because both previous two service request were closed) At 6pm I decided to follow up and finally got a correct number of service center and somebody took my call (though the Name was incorrect). Now amazing things happened on this conversation, as follows. They informed that they tried to call me and it was unreachable so they just closed the request call. Now my point is 1. how many times really they had called, because I mentioned my two numbers. and I didn't receive any call or any missed call/ 2. How it can be a co-incidence that 3days my phone was unreachable though it was working fine. 3. I clearly mentioned my address, so why didnt they come to my home premise and check the issue. It has been already 6days, and 3 times I booked the service request and ask for a urgent attention. Now next thing was unbearable. The service center in-charge just informed me that tomorrow morning again they will call to my number and confirm the request and HUNG UP !!!! It was totally an annoying service Godrej is providing. I strongly request the authority to look into this matter and take a strong action. The Local Service Center (as mentioned by Godrej Customer Care) ==> SUHAS REFRIGERATION BANGALORE ([protected] / [protected]) ==> Most importantly the Technician;s name is ==> MANJU. Regards, Sankha Ray. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Godrej Refrigerator — ABOUT SERVICE
I PURCHASE A REFREEGERATOR FROM KRISHNA ELECTRONIC KANPUR UTTER PRADESH 1 MONTH AGO .NOW MY FREEZE IS DEAD (NOT WORKING) .WHEN I TOLD IT TO MY RETAILER (KRISHNA ELECTRONIC).THEN HE SAID THIS GOOD IS WORST FOR ME .HE IS NOT ENTRESTED IN MY PROBLEM.
I AM PROVIDING TELEPHONE NO OF RETAILER--[protected]
Sir,
1. With reference to retail invoice duplicate bill No 42/63 in respect of Krishna Shankar Dey copy of the same is enclosed herewith for your perusal and information please.
2. We have purchased a Godrej Refrigerator GFP-2805 ZOP S.No[protected] amounting to Rs 17, 700/- from M/s Akash Stores, Bilaspur on 21 Oct 2006.
3. The product has been defective on its body, which is being rusted and the chips are falling, the matter has been complained to the M/s and they have made the communication with your firm in Chhattisgarh and the engineer has taken the photographs of the refrigerator. The product has been assigned with the Rust Free 10 years Warranty with ZOP Technology. Teh complaint has been made and frequent contact has been made with the messers to rectify the complaint but they have shown their inability to get replaced/repaired by unauthorised engineer and hence, godrej engineer is to look after and further replacement if required thereof.
4. It is not understood such a reputed firm with the irresponsible attitude to rectify the complaint for such a long period, if required the authority can check and verify the complaint, even the photographs has been taken no cognizance has yet by the firm.
5. The matter is the quality and hence the amount paid for, 17, 700/- is not a mere amount firm should acknowledge and clarify the delay in rectification of the complaint so as to avoid any legal consequences/consumer forum.
6. All the facts can be verified from the messers and complaints/communication details either physically or through tele. You are therefore, requested to replace/repair/re-dunting/painting as deemed feasible which will certainly avoid diminishing the reputation of the Godrej firm.
7. We are still convinced on Godrej product but the services are required to be more cautious and firm so that the customer are not sufferred. Customer satisfaction is the main fact in order to have the reputation of the firm.
Please do the needful at the earliest so as to relieve from the anxities.
with regards
1. With reference to retail invoice duplicate bill No 42/63 in respect of Krishna Shankar Dey copy of the same is enclosed herewith for your perusal and information please.
2. We have purchased a Godrej Refrigerator GFP-2805 ZOP S.No[protected] amounting to Rs 17, 700/- from M/s Akash Stores, Bilaspur on 21 Oct 2006.
3. The product has been defective on its body, which is being rusted and the chips are falling, the matter has been complained to the M/s and they have made the communication with your firm in Chhattisgarh and the engineer has taken the photographs of the refrigerator. The product has been assigned with the Rust Free 10 years Warranty with ZOP Technology. Teh complaint has been made and frequent contact has been made with the messers to rectify the complaint but they have shown their inability to get replaced/repaired by unauthorised engineer and hence, godrej engineer is to look after and further replacement if required thereof.
4. It is not understood such a reputed firm with the irresponsible attitude to rectify the complaint for such a long period, if required the authority can check and verify the complaint, even the photographs has been taken no cognizance has yet by the firm.
5. The matter is the quality and hence the amount paid for, 17, 700/- is not a mere amount firm should acknowledge and clarify the delay in rectification of the complaint so as to avoid any legal consequences/consumer forum.
6. All the facts can be verified from the messers and complaints/communication details either physically or through tele. You are therefore, requested to replace/repair/re-dunting/painting as deemed feasible which will certainly avoid diminishing the reputation of the Godrej firm.
7. We are still convinced on Godrej product but the services are required to be more cautious and firm so that the customer are not sufferred. Customer satisfaction is the main fact in order to have the reputation of the firm.
Please do the needful at the earliest so as to relieve from the anxities.
with regards
Refrigerator — SERVICE REQUIREMENT
My refrigerator (Model - KWP204MO) problem last 2week, but no one engineer attend my home till now.. so please send engineer and solved problem as early as possible.Regards,
Mrs. Sutapa Panda
Ph-[protected]
Complain no- 1. KOL[protected]
2. KOL[protected]
Refrigerator — regarding service center
poor service by service center . they also miss behaved as well as do use fool language eg .i complaint regarding refrigetor which give some minor problem when i call them first they refused to write complaint .after insisting theygive me complaint no LR942 and say tommorow mec. will see when he can not come i again call them they did not respond properly &say ''do what can u do ''no body wii care. I request ur good self pl look to matter so that no one will suffer so that ur company image will not suffer in future. Dear SANKHA RAY,
We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.
If you have already logged a complaint with our customer care center, please provide the 10 digit complaint number. Incase you have not yet registered your compliant, you can do the same by calling us on our toll free number[protected]
Regards,
Godrej Appliance Team.
We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.
If you have already logged a complaint with our customer care center, please provide the 10 digit complaint number. Incase you have not yet registered your compliant, you can do the same by calling us on our toll free number[protected]
Regards,
Godrej Appliance Team.
Contact Information
Whitefield, Bangalore
Karnataka
India
Karnataka
India
9036511085
File a Complaint
godrej refrigrater — not attending the complaint after passing more than 3 days
my double door fridge capacity of 250 lt is under AMC . I lodgged a complaint on[protected] under complaint no-133756. Inspite of several reminders and talk to various senoir person Mr Deepak on 23-04-09 and Mr Girish on 24-04-09 no one attend our complaint. We are facing lot of problem after paying a huge amt of Rs.2480 for 2 yrs .