[Resolved]  Whirlpool - 230l - M - 13428 Pre58 Orchardwine Inc[protected] — Newly purchased Refrigerator found defective

Address:

East Medinipur, West Bengal

Sir,
I have purchased a Whirlpool-230L-M-13428 Pre58 Orchardwine refrigerator from your dealer, M/S Shyamal Electronics on 23.04.2012.That the sold item was installed on 20.06.2012 by the local whirlpool service centre Engineer for domestic purpose, at my home.
That it was found the ice was melted regularly and preserved items’ were toxicated.
That the matter was informed to both of service Centre ,Contai & Kolkata(Code No.-259;Complain No.- KL[protected]) and dealer immediately.
That the deputed Engineer of Service Centre checked the Freeze and found product problem(Gas chocked)
That I requested the dealer to replace the item by new one which was ignored by him and advised me as, it is fully under your jurisdiction.
That the newly purchased item which was found defective should be replaced, not to be repaired any service centre as it is one of the product problems.
That my problem will be solved by means of customer care at an earliest.