[Resolved] Reliance Big Tv — NO CHANNELS SHOWING, INEFFICIENT SERVICE | |||
My smart card id is[protected] and complaint registration number is[protected], I had complaint on April 24th regarding the error 400 following which Im not able to view channels other than Asianet and Surya. As per the complaint the technician should come within 48 Hrs, then 27th I get a message from 59111 that Rs 175/- is deducted from my account. And finally after repetitive complaint technician come and tells that I need to pay additional Rs 350/- for relocation (not that I have changed location). When I asked the customer care personnel that I have made a top up of Rs 400 for this month will that be restored as I'm not able to view nothing as of now, they replied I would have to make another RECHARGE to continue service next month, so my total cost goes upto 400 + 350 + 175 now. So here I stand having paid Rs 175 for TECHNICIAN and Rs 400/- monthly RECHARGE and still i dont get view anything on Television, where does the customer satisfaction lies in here, we are paying a amount which is going in vain, I would definitely love to disconnect this connection at the earliest. What is the point of giving Rs 175/ if nothing is resolved.There is no value of money, added with additional charges, the customer service is poor and personal keep transferring the calls and after keeping us on hold for 15 mins and then disconnecting the call. The technician who come for the service are rude to talk; do train your so called ''customer care employees". Following all this array of problems I am totally dissatisfied with the service and will end this connection. I feel cheated by Reliance Big TV ; my money is wasted such unreliable service providers and there is none who is answerable not even there executive's who shamelessly disconnect customer calls, having said I am no more interested in continuing with Reliance I would prefer TATA SKY as they provide service free of cost for technician visit the least. It is a INEFFICIENT system!! Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
The issue has got worse there is deduction of Rs 175/- for 3 times so far from my account, I had made recharge of Rs 400 on 23rd April, today again im getting message that I would have to make a minimum payment of Rs 375 to continue service. From last one week im not able to view any TV!!! Either you resolve this issue as soon as possible and refund the debited amount else DISCONNECT this connection altogether. There is no sense of responsibility among your executives, inspite of paying proper monthly rental for channels, we are not able to view anything. Big TV is providing worse service when compared to Local cable fellows, atleast they answerable to their fault, but here not a single person is reliable. Trace back all my calls and check why the deduction is made when none of your so called technicians are visiting us for services. Just a call from your end is not solving the issue it is more than a WEEK now!!
Dear Priya,
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.
Regards,
Reliance Communications
Dear Priya,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications