[Resolved] Reliance Big Tv — Not been able to watch TV | |||
Sir, My Smart Card no. is[protected]. I am a customer of reliance bigtv for last 5years. For the last 2months i am facing a lot of problems. My tv was showing a problem of error 400 for ahich i called up in helpline no:[protected] for which they told me that engineer will visit & Rs 175/- will be deducted from my account. I was agree with that. Engineer came & done the job. Engineer who came to rectify the work he was from Airtel. However, he has done the job. Post 1 month again the same problem arise engineer came. While checking he found that engineer who came before has done something wrong as a result existing set top box got damaged & i have to pruchase a new one also new connector/lmb has been replaced. For which i have to pay Rs 725/- & i have paid that. Also they have charged Rs 175 for engineer visit. To activate my account also i have recharged silver sports pack for 1year which validity is 24th March 2016. After that again the same problem arise. Engineer came & rectified the work. Now once again they have charged Rs 175/- for the visit.All total Rs 350/- has been charged for the engineer visit for the same problem happening again & again. Now they have confirmed that it has been wrongly deducted for which refundable will be done. Now its been 3 days it has not yet refunded & my account is showing negartive balance. I am not been able to watch the tv for the last 3 days. Please look into it. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Binay,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications