[Resolved]  Reliance Big Tv — poor and hopeless horrible services

Address:

Mumbai City, Maharashtra

myself a user of reliance big tv since past many years, and i have been facinf a problem with my connection since past 6 months for which i have lodged a complaint several times which remains unsolved since then. in the month pf november i had recharged and complained about the problem with my set top box which was unattended since a month, after the recharge amount was over a person has attended saying that the set top box is having a loose connection and it will be ok soon there is no problem, and charged me again 175 rupees for which he did not provide any reciept, that person is from reliance only who calls and attends the complaint, i have his number with me. now again when i am facing the same problem with my set top box, there is no response from that concerned person who a had attended the complaint proir, his phone no is switched off. before watever money i had recharged online for my reliance digltal tv, were all deducted even though my tv was not working, stiil i hav again pais. now when i call back the customer cre executives, they are asking me to pay again and only then will they send a person to attend the complaint, no problem in paying, but i feel very sorry to say that the service you people claim and you provide to customers like us is pathetic, your customer care executive named Mr akshay( surname when i asked several times he was reluctant to tell me his surname) has also not soken properly and these people are hardly intrested in solving our issued they just transfer the calls at times or disconnsct the phn. the person who attended the complain and charged me money saying that if any problem takes lace he will be there to attend later i am giving you the number: +91 [protected]. kindly take a strict action against these people. if not i will be very happy to change my service and upgrade to a better service provider may who attends and gives a much better service than yours. my reliance smart card no is[protected] contact no- [protected] i have recharged today but none of your so called costumer care help line numbers are available for me to register a complaint. you call yourself a number 1 company but i am very soor to say that the serviece i have recieced so far is the hopeless and poorest of all. tata sky hel line numbers are much more easily accessible and the costumer care executives tata sky provides, they talk much decently as compared to you. i have tried hundred of times contacting your so calld help line numbers but it is alwayz busy. do you people think that we have spare time to jst sit the whole day and dial your ]customer care help line numbers and sit for long untill they hang up our calls. bull , i am vbery un happy and dissatisfied with the poorest qualty of service and assistance you provide. the company should atleast take some action against the customer care hepl lines which do not attend our calls and hang up the calls. now even i have recharged my account i am not able to male a co complaint since none of your numbers are accessible. you all make fool o[censored]s. this is the last time i am writing and complaining, next time i am just gooing to switch off my servieces to tata sky at least they attend the calls and attend the complaints which we make and not just disconnect and no pick up the calls like your so called reliance big tv services, hopeless poor and pathetic service. very sorry to say but i am totally unhappy and angry with the way you treat your customers