Reliance — Bill Amount Issue on Reliance Data Card

Address:

New Delhi, Delhi, 110045

This is to draw your kind attention that, I have been using Reliance Data Card since Oct 2012.
I had been using Reliance Netconnect Plan: NCPLUS5GB_600 in which maximum charged amount was Rs. 690/- per month. Thereafter, on getting several calls/messages from Reliance and based on their confirmation that my plan will remain intact and would get 10 GB data, then I purchased 4G WiFi device and continued with its services.
But when I received bill (attached) I got to know that my plan has been switched to 4G_1100_5GB. I would like to know, why this plan was changed to current one with a change in monthly rental and extra usage charges without any confirmation/intimation to user over mails/messages/calls.

I have logged a ticket no.[protected] for the same, for which I haven’t got satisfactory response threatening user if not pay the bill will lead to legal notice/action.
Would request to look in this matter and get this issue resolved, as I am liable to pay not more than Rs. 690/- for the current generated bill attached, having due date on 26-Aug-2016.

As I am not able to use the data service, I have asked Reliance Customer Care to stop the billing process to get user charged for not using the same.

Regards,
Shailendra Kumar
Contact: [protected]