[Resolved] Reliance Broadband — Bill generation even after connection termination | |||
Hello I was a reliance broadband subscriber for the last 3 years My subscriber ID is[protected] My internet connection was not working from 15 March 2015 to 15th April 2015. So i have applied for a connection Termination . Even my connection was not active, the bills were getting generated. After a lot of followup, Reliance customer care told me to pay Rs 800 /- INR as a part of full & final settlement and my connection will be terminated. I paid the amount and got a mail confirmation from Reliance office that your connection is terminated and i will get no more bills regarding BAN NO [protected] (my Billing account number)- Dated May 28th’2015 Today, i again got a E-Bill from Reliance that my Bill is generated & i need to pay 988 INR before 15th July, though my Connection is terminated one month back & it was in-active for the last three months. I called Customer care( today on 28.06.2015) & they told me that your connection is not terminated & it is suspended & i need to pay the bill. This is a official complaint and i need a compensation from Reliance as i am mentally harassed due to this bill generations Thanks & T=Regards Anirban Dutta Choudhury Mobile Number :- [protected] Reliance Ex- Subscriber Id :[protected] BAN :- [protected] Was this information helpful? | |||
Oct 18, 2016 Complaint marked as Resolved Verified Support Jun 28, 2015 Reliance Communications Customer Care's response Dear Anirban, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Jul 01, 2015 Reliance Communications Customer Care's response Dear Anirban, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
 4 Comments | |||
Comments
Hello
Update at 19:23 on 29.06
I got an SMS from Reliance broadband that they are trying to contact me & to answer a call from a number[protected]
The call just rang and even before i could pick it up, it got disconnected.
I tried calling back & got a response that "please check the number you have dialed".
They are now falsely accusing me that i am not picking up the calls.
Thanks
Anirban
Update at 19:23 on 29.06
I got an SMS from Reliance broadband that they are trying to contact me & to answer a call from a number[protected]
The call just rang and even before i could pick it up, it got disconnected.
I tried calling back & got a response that "please check the number you have dialed".
They are now falsely accusing me that i am not picking up the calls.
Thanks
Anirban
Hello
I had a discussion on phone with reliance CC. He informed me that the termination is under progress & termination is not yet done.
I called the local reliance office to collect the wires & Modem, they informed me that they have not yet received the termination request from reliance head office.
Please process the order & get the modem & wires collected from my residence.
I should not get any bills or remainder due to non collection of equipments from your side
Regards
Anirban
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I had a discussion on phone with reliance CC. He informed me that the termination is under progress & termination is not yet done.
I called the local reliance office to collect the wires & Modem, they informed me that they have not yet received the termination request from reliance head office.
Please process the order & get the modem & wires collected from my residence.
I should not get any bills or remainder due to non collection of equipments from your side
Regards
Anirban
In spite of my repetetive follow ups, i am still getting the bill remainders from Reliance
Reliance broadband is a fraud company and unnecessarily harassing customers
They give false commitments and do not take actions
I am getting bill remainders in spite of my connection already terminated 4 months back
I have also raised 3 complaint tickets to stop bill generation but still they are sending me bills and not solving the issue
Someone please tell me how to file a case against reliance broadband services
[protected] :- compaint number for undue bill generation June 2015
[protected] :- compaint number for undue bill generation 29.07.2015
[protected] :-compaint number for undue bill generation 05.08.2015
Reliance broadband is a fraud company and unnecessarily harassing customers
They give false commitments and do not take actions
I am getting bill remainders in spite of my connection already terminated 4 months back
I have also raised 3 complaint tickets to stop bill generation but still they are sending me bills and not solving the issue
Someone please tell me how to file a case against reliance broadband services
[protected] :- compaint number for undue bill generation June 2015
[protected] :- compaint number for undue bill generation 29.07.2015
[protected] :-compaint number for undue bill generation 05.08.2015
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Minutes of discussion
I had a telephonic discussion with Mr. Neeraj of Reliance Appellate Authority today at 06:25 PM.
He checked in his system & confirmed that my connection is not yet terminated, in spite of a mail communication from Reliance that my connection is terminated.
He has raised a request with complaint number of[protected] & assured me that my connection will be terminated and I NEED NOT to pay the bill as this is a mistake from the part of Reliance.
This is a sheer negligence from the part of Reliance as they have not terminated the connection in spite of a termination mail & NOC from Reliance. (photo proof attached) one month back & now charging me wrongly to pay the bill.
If this issue is not settled or if i am charged any bill, I will go the legal way & file a case in consumer court
Thanks
Anirban
Subscriber id :[protected]