[Resolved]  Reliance Broadband — Billing cycle active post termination of connection

Address:

Pune, Maharashtra

Dear Sir/Madam, I had this broadband connection in 2009 for 9-10months. I had terminated this connection in July due to its poor service and no connection during that time. But still I kept getting bill for Aug 2009. I spoke with Reliance Customer Care team and it was resolved and they waive off additional amount they had charged on my account, as I had terminated the connection and there was no service and no usage. Now after so many years I got calls from Delhi-Noida stating advocate Mr. xyz and they will raise legal case if the amount Rs 4130 is not paid. Call abc person and pay the amount immediately. This sounded like fraud calls and I had ignored it as I never had any due with any of the companies. Aug 2014 - I got mail from Adv Amit Kulkarni from Pratikgroup asking for due to paid Rs 4130. I had couple of mail to the reliance customer care and their team but I haven't got any response from them. I have attached below proof mail where I had discussion with customer care and it was said to be resolved. I believe reliance bill system was still active till date and they forgot to reverse / system couldn't reverse the charges as said in the mail. When you have customers paying bill before time and communications were resolved and when you see such mail and getting calls from authorized goons from the company I can clearly see the intention. I have all the bills till termination of connection and all necessary mail communication. [protected] PROOF for No dues, billing issue resolved and previous mail communication with Reliance[protected] [protected]@relianceada.com To Me 17 Oct 2009 Dear Mr. Jadhav, Greetings of the day! We regret the inconvenience caused. This is with reference to your e-mail regarding "Billing issue" registered under Service Request ID[protected]. Please note that the issue has been resolved and necessary waiver of Rs.85.28/- including service tax has been passed to your account and system will automatically reverse the rental charges after 16.08.09. However, we understand that still you are receiving bills, hence complaint has been registered under Service Request ID[protected] and the same will be resolved in 7 days. Looking forward to serve you in the future. In case you need further assistance, please do call or e-mail us. You may contact us through any of the following means: Phone:[protected] from any phone (Toll free) or, [protected] from any phone. Email: [protected]@relianceada.com Website: www.rcom.co.in You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp OR through IVR while calling at contact center. You can view your bills and make payment online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada.com Yours sincerely, Amrin Shaikh Broadband Customer Care Reliance Communications. -----Original Message----- From: Sachin Jadhav (sachin**********@yahoo.com) Date: Friday, October 16, 2009 09:13 PM To: Care Email ([protected]@relianceada.com) Subject: Fw: Duplicate Bill Invoice Number :[protected] Hi This is 3rd time I been annoyed with this mail. I have paid all the bill till July and there was lack of service from reliance thats why I terminated the connection. and it was done by 28th Aug (again delay from Reliance and I there was no service till then). and I am getting the bill since then. It was surprised to receive the bill though I have terminated the service long back . I have paid the bill till 11th July. Since 13-14th July there was no service, so I requested for termination of connection and it was done by 28th Aug 09. Even though there was no service I got the bill of Rs 55 which Customer care executive agreed to wave off. But, it was surprise to receive the bill for 11-Aug to 10-Sep and for the month of OCTOBER (How this should happen ?). When I haven't got the service since 14th July and I have terminated the connection on end of end of Aug. How I should receive a bill ? Its a height of mistakes Kindly pls take care of this issue. Otherwise I will have to take up legal consumer complaint against the company. If there is termination of connection, there should not be any connection with bill as well. No connection then no bill should be paid, its as simple as you can understand Go through the attachment for your reference. Regards Sachin --- On Fri, 10/16/09, CustomerCare <[protected]@relianceservice.co.in> wrote: From: CustomerCare <[protected]@relianceservice.co.in> Subject: Duplicate Bill Invoice Number :[protected] To: sachin**********@yahoo.com Date: Friday, October 16, 2009, 1:47 PM Dear Sir/Madam, We thank you for being a part of Reliance Communications Ltd. With reference to your request for a duplicate bill, we are enclosing a copy of the same. (See attached Pdf file) For any other details, you can visit our website www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or Fax us at[protected].. You can also call Reliance Customer Care at 3033 3333. Assuring you of our services, Yours sincerely, Customer Care Reliance Communications Ltd. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. 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