Reliance Broadband — Billing Issues

Address:

Bhopal, Madhya Pradesh

Respected Consumer Forum, I Akshat Mandloi, Research Analyst of 108 Emergency Services project would like to bring into the notice that we people received a bill of 1800/- Rs. against the Internet usage of one month The previous bill amounts were 300/- and 200/- respective as the services were not proper and the connection was not functioning for many days. We people registered the complaint at reliance customer care but the did not provide the satisfactory answer to our concerns. Please find the trail of e-mail communication between us and reliance customer care below and give a kind peruse to our complaint. [protected] Forwarded message[protected] From: Akshat Mandloi <strap.[protected]@gmail.com> Date: Fri, Mar 27, 2015 at 2:47 PM Subject: Re: <.FW.>'Reliance=[protected]' RCOM Order Acceptance Letter To: [protected]@relianceada.com Dear Madam, As mentioned in your last mail Service were terminated on[protected] and again you mention that services were terminated on[protected] . • How a single service can be terminated twice ? • Asked for the CDRR report, not been provided by you so far • Difference in the billed amount of previous month and the last bill has not been justified by you so far As assured kindly provide the satisfactory answer to the concerns, we will pay the outstanding after reception of a satisfactory reply. On Fri, Mar 27, 2015 at 11:56 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Mandloi, This is with reference to your e-mail dated March 26, 2015 for your Reliance Fixed Line Phone number [protected], regarding the billing issue. We regret the inconvenience. As checked in the system your service has been cancelled from our end[protected] and in the bill you have been charged till[protected] itself. Hence their is no error in the bill and we request you to make the payment of Rs.1, 870.20/- at the earliest. As checked in the system, your services has been cancelled from our end on[protected] and also we have charged you till the termination date. Hence, no error in the billing. If any issue persist, kindly write to us. Thank you for choosing Reliance. Regards, Drishti Punjabi Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: • Phone:[protected] from any phone (Toll free) or • [protected] from any phone. • Email: [protected]@relianceada.com • Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities >> Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Akshat Mandloi (strap.[protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Thursday, March 26, 2015 02:13 PM Subject: Re: <.FW.>'Reliance=[protected]' Fwd: RCOM Order Acceptance Letter Dear Madam, As the issues were associated with not functioning of broadband for many days and also irregular reception of billing amount we are having following concerns:- • The past bills were below 300/- Rs., How come a billing amount increased up to 1500/- • Please share the CDRR report with us, As the Broadband was not functioning for many days • Number of complaints registered by us were not resolved on priority • The customer care on the Helpline number gave different information but the local vendor deliver different information to us • We got waiver on past two bills, why not on this bill? Kindly sort out these concerns on priority, we will pay the bill once, we get a satisfactory answer on them. On Thu, Mar 26, 2015 at 11:46 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Mandlo, This is with reference to your e-mail dated March 25, 2015 for your Reliance Fixed Line Phone number [protected], regarding the billing issue. We regret the inconvenience. The current outstanding amount is Rs. 1, 870.20/- and we request you to make the payment at the earliest. Thank you for choosing Reliance. Regards, Komal Dakare Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: • Phone:[protected] from any phone (Toll free) or • [protected] from any phone. • Email: [protected]@relianceada.com • Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve ! Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Akshat Mandloi (strap.[protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, March 25, 2015 02:40 PM Cc: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Fwd: RCOM Order Acceptance Letter Dear Service Provider, Today I received a call that I will be summoned in the court of law for non payment of the bill amount. Would like to share the trail mail where I specifically mentioned that I did not receive any final remark on my mail against the query I raised regarding my billing amount. [protected] Forwarded message[protected] From: <RCOMBB.[protected]@relianceada.com> Date: Tue, Feb 3, 2015 at 8:46 PM Subject: RCOM Order Acceptance Letter To: STRAP.[protected]@gmail.com Dear Customer, We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us. As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from[protected]. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him. Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement. The collection of the equipment may take 7-10 days depending on your availability. You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification. Regards, Yours truly, Reliance Customer Care [protected] Forwarded message[protected] From: Akshat Mandloi <strap.[protected]@gmail.com> Date: Wed, Feb 4, 2015 at 10:05 AM Subject: Re: RCOM Order Acceptance Letter To: RCOMBB.[protected]@relianceada.com Dear Service Provider, We never made any request for termination of services. We had an issue running regarding the bill amount, which has not been sorted. Kindly look into the matter. -- REGARDS, AKSHAT MANDLOI SIHS (Pune)