Reliance Broadband — Broadband connection not working in first month itself | |||
Hi Team, My Reliance broadband connection subscriber ID is[protected] and my compliant ID is[protected]. I have raised this complaint on May 30 and now It more than 16 days now. I have been calling both Reliance support number[protected] and [protected]) since May 30, every time response is - "Issue will be fixed by EOD" and that EOD never came. This is not the first time, I have faced connection issue, last time you took 3 days to fix simple issue and another time connection was down for entire day from your end. I am loyal customer of Reliance as I am using reliance services (Reliance wireless dongle) since last 4-5 years and last month I chooses to go with Wired broadband. Its not even one month from subscription of Wired broadband and my connection is down for around 18 days(till date) in this duration. I am feeling very sorry for myself for choosing and trusting Reliance. Here I am looking forward for quick and permanent resolution from Reliance. Also I want Reliance not to charge me anything for first month and first month amount which Reliance had already took from me during subscription should be carry forward to next month. If Reliance is not confident about providing me seamless connection in future then they should let me know so that I can close this connection and go for some other service provider. If I will choose to discontinue Reliance then I want Reliance to give me full refund of my subscription money. Thanks. Was this information helpful? | |||
 7 Comments | |||
Comments
Dear Reliance Team,
Its been around one month my connection is not working and also 9 days from your last comment above, there is no action from your end.
I am very unhappy due to this unprofessional behavior of Reliance Communication.
Does it mean that Reliance don't care about their customer anymore?
- Rahul
Its been around one month my connection is not working and also 9 days from your last comment above, there is no action from your end.
I am very unhappy due to this unprofessional behavior of Reliance Communication.
Does it mean that Reliance don't care about their customer anymore?
- Rahul
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Dear Reliance Team,
No, my issue is still not resolved. Its as it is.
I am not at all able to use the Internet service. Without resolving the issue how customer care can say that its resolved to my satisfaction.
If you think that its resolved then please provide me details of the issue resolution and also the discussion I had where I have mentioned that I am satisfied. We are no more in 20th century so please stop fooling your customers.
- Rahul
No, my issue is still not resolved. Its as it is.
I am not at all able to use the Internet service. Without resolving the issue how customer care can say that its resolved to my satisfaction.
If you think that its resolved then please provide me details of the issue resolution and also the discussion I had where I have mentioned that I am satisfied. We are no more in 20th century so please stop fooling your customers.
- Rahul
Dear Reliance communication,
I am adding this comment here to let you know that there is neither any solution nor the call from your end yet.
Waiting for your action to solve my issue as soon as possible.
- Rahul.
I am adding this comment here to let you know that there is neither any solution nor the call from your end yet.
Waiting for your action to solve my issue as soon as possible.
- Rahul.
Dear Consumercomplaints team and Reliance communication,
As you are aware that my connection is down since May 30, it means today it’s around 53 days and yet there is no fruitful action from
Reliance communication. Should I consider that Reliance communication is not at all interested to resolve my connection issue and they want their customer only to pay bills but not to expect any type of service?
- Rahul.
As you are aware that my connection is down since May 30, it means today it’s around 53 days and yet there is no fruitful action from
Reliance communication. Should I consider that Reliance communication is not at all interested to resolve my connection issue and they want their customer only to pay bills but not to expect any type of service?
- Rahul.
Reliance Communication,
Shame, Shame Shame!
Now I can say Reliance communication is most pathetic brand when it comes to service.
Its more than 2.5 months and you even don't care to send your engineer to my place to check the issue. One thing you never forgot is to send bills and payment reminders after each couple of days.
If someone is reading this note before purchasing the reliance product then I would like to warn you, do it at your own risk as you may get good speed, network but if your device, service will stop due to some issue them it will take months and months.
- Rahul.
Shame, Shame Shame!
Now I can say Reliance communication is most pathetic brand when it comes to service.
Its more than 2.5 months and you even don't care to send your engineer to my place to check the issue. One thing you never forgot is to send bills and payment reminders after each couple of days.
If someone is reading this note before purchasing the reliance product then I would like to warn you, do it at your own risk as you may get good speed, network but if your device, service will stop due to some issue them it will take months and months.
- Rahul.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications