Reliance Broadband — Broadband not working for the past 2 months | |||
I have a connection number[protected] of Reliance Broadband. For the past two months it is not working. initially for fifteen days i thought that there must be some issue and it will resolve automatically but later on i realised that same connection is working in front of my house and my connection is down. then i decided to file a complaint on 11th June and since then i am following up each and every day to know about the status. These bloody customer care people are pre-recorded to say that there is server issue. I am crying every time that why this server issue is with me only and not with the one who is using the same conncetion in front of my house. Then they have only one thing to say that they have taken/escalated my complaint and i will get response in next 24 hours. its more than thousands of hours and there is no response from their side. People from their so called rapid resolution team and Reliance Mumbai head office has also called me to understand the problem but it seems that they are happy in understanding the problem and not in the solution of it. I am crying every time that for god sake at least send one engineer on the site to inspect the actual problem but these holes are sitting there and giving me 24 hours to wait each and every day. I have written many times on [protected]@relianceada.com but no one is there either to read or response on emails. I get a computerised response that someone will contact me in next 24 hours but i am unable to understand the definition of their 24 hours as no one has contacted me with solution. I am unable to use this conncetion for the past two months. After this connection i had suspended my other internet connectivity options as i thought that this broadband will be enough for me but i am end up paying extra cost. On top of that Reliance is sending me bills each and every day to pay, i have written to their [protected]@relianceada.com that i am not going to pay any bill as i have not used this connection in past two months but it seems that no one is interested in reading emails which goes to this email id. Was this information helpful? | |||
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I am getting this reply for the past two months. Either your customer service team does not exist and you are unaware of this fact or they are so understaffed that they do not have bandwidth to speak to any customer.
For the past two months I am daily following up and getting the same response as you have written above. It seems that you all are taught same thing i.e. how to make fool of a customer by pasting same lines again and again.
What i Want from you? I just want one engineer to visit my house and diagnose the problem. By sitting there you cannot resolve or diagnose this problem.
On top of that your bill payment team is sending email reminders every day and spamming my mail box as well as calling me three times a day from different numbers. My bill is pending and i know that but why would i pay when i have not used it?
How will you feel when i behave in same way and keep on delaying my payments for months? Wont you charge me any extra and ultimately disconnect my connection? But what options do i have here?? Who is going to pay for the months which i have not used?
Take some serious action or just disconnect my connection asap!
For the past two months I am daily following up and getting the same response as you have written above. It seems that you all are taught same thing i.e. how to make fool of a customer by pasting same lines again and again.
What i Want from you? I just want one engineer to visit my house and diagnose the problem. By sitting there you cannot resolve or diagnose this problem.
On top of that your bill payment team is sending email reminders every day and spamming my mail box as well as calling me three times a day from different numbers. My bill is pending and i know that but why would i pay when i have not used it?
How will you feel when i behave in same way and keep on delaying my payments for months? Wont you charge me any extra and ultimately disconnect my connection? But what options do i have here?? Who is going to pay for the months which i have not used?
Take some serious action or just disconnect my connection asap!
So, finally I had to disconnect this connection. And believe me i am very happy after this :)
Happy that I am no more a part of this pathetic service provider company Reliance ADA.
The best part was that i was writing emails and calling customer care for two months regularly and no one was ready or interested or available to take any action but as soon as i had written that disconnect my connection then within 1 hour i received a call as well as within 2 hours i got my termination letter.
These guys are so desperate to disconnect your connection but not in mood to rectify issue which you face. I think the disconnection team is well staffed whereas the issue resolution team and retention team does not even exist in Reliance ADA.
Overall a pathetic experience, lost my money, time, resources and there is no one who can take responsibility of same.
Never ever recommend any Reliance ADA product/services to anyone. Even disconnecting my Reliance Digital TV very soon.
Happy that I am no more a part of this pathetic service provider company Reliance ADA.
The best part was that i was writing emails and calling customer care for two months regularly and no one was ready or interested or available to take any action but as soon as i had written that disconnect my connection then within 1 hour i received a call as well as within 2 hours i got my termination letter.
These guys are so desperate to disconnect your connection but not in mood to rectify issue which you face. I think the disconnection team is well staffed whereas the issue resolution team and retention team does not even exist in Reliance ADA.
Overall a pathetic experience, lost my money, time, resources and there is no one who can take responsibility of same.
Never ever recommend any Reliance ADA product/services to anyone. Even disconnecting my Reliance Digital TV very soon.
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Resolved to my satisfaction???????????????????????????????
Who the hell has resolved it to my satisfaction????
You are asking for money for the period which i have not used the Internet and i was keep on repeating that i will not pay and you were keep on repeating that it is your pending bill and then i disconnected because i know we are not reaching anywhere on this topic as you people do not understand Hindi as well as English and you behave as if there is a pre-recorded cassette. And now how the hell you are writing that you have resolved it to my satisfaction????????????????????????????????????
Pathetic customer care as well as your responses, don't know what to write and what does SATISFACTION means. Please go through the dictionary before using these words as you people are unaware of their meanings.
Now don't need to call me again because you people are going to listen from me this time. I have been very patient but now its going beyond my patience.
Your connection was faulty, .
Your people dont know how to rectify a faulty connection..
Your customer care is worst..
Your rapid resolution team is a myth..
Yes, but your disconnection team always on their foot to disconnect connections as i have written last time. So better invest your resources there only as you people will get more requests in near future and you people are more than happy to disconnect in place of rectifying the issue.
Reliance Broadband Connection is worst, pathetic, useless, waste of money, time and resources.
I hope my these messages comes on top when someone tries to know the reviews of Reliance Broadband Connection.
Never go for Reliance Broadband Connection. Its waste of Money.
Who the hell has resolved it to my satisfaction????
You are asking for money for the period which i have not used the Internet and i was keep on repeating that i will not pay and you were keep on repeating that it is your pending bill and then i disconnected because i know we are not reaching anywhere on this topic as you people do not understand Hindi as well as English and you behave as if there is a pre-recorded cassette. And now how the hell you are writing that you have resolved it to my satisfaction????????????????????????????????????
Pathetic customer care as well as your responses, don't know what to write and what does SATISFACTION means. Please go through the dictionary before using these words as you people are unaware of their meanings.
Now don't need to call me again because you people are going to listen from me this time. I have been very patient but now its going beyond my patience.
Your connection was faulty, .
Your people dont know how to rectify a faulty connection..
Your customer care is worst..
Your rapid resolution team is a myth..
Yes, but your disconnection team always on their foot to disconnect connections as i have written last time. So better invest your resources there only as you people will get more requests in near future and you people are more than happy to disconnect in place of rectifying the issue.
Reliance Broadband Connection is worst, pathetic, useless, waste of money, time and resources.
I hope my these messages comes on top when someone tries to know the reviews of Reliance Broadband Connection.
Never go for Reliance Broadband Connection. Its waste of Money.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications