[Resolved] Reliance Broadband — Complaint for wrongly charged bill & refund for unused service. | |||||
Reliance user id:[protected] A/c. No.:[protected] Sub: complained for charged bill & refund for unused service as well advanced bill amount. As per logged technical tts/requests from jan 07 2016, i was not able to access reliance broadband services. The reason was given to me after 1 month to terminate connection from your company representative that technical issues are not going to solved in to my area chhani (Vadodara, gujarat). Here i would like to pay attention that, i was given an assurance by the representative that in this case i will not be billed/charged for this time period and it will be waived off. But still i have received the bill. Here i want waiver from paying the billed amount from jan 07 2016 to another generated bill. No.[protected]. I also want refund of paid 1month advanced billing at the time of new sales/connection. Pls go through below listed technical tts. Awaiting your response asap. Sr no. Campaign date request id 1 7-jan[protected] 2 8-jan[protected] 3 18-jan-16 cnm[protected] 4 18-jan[protected] 5 25-jan[protected] 6 25-jan-16 cnm[protected] 7 1-feb[protected] Dear reliance team, Reminder... Why my connection was stopped from jan 07 2016 without any intimation though i am a regular bill payer...& why i am getting harassment calls to pay bills for unused services... Why till date no revert is found on my several mails. Was this information helpful? | |||||
Oct 15, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 22, 2016 Reliance Communications Customer Care's response Dear Mr. Joshi, Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times. Regards, Reliance Communications | |||||
 2 Comments | |||||
Comments
Dear Madam,
With reference to out telephonic discussion please find below the more detail & complete explanations on bill generated & inconsistency found.
Pleas Read Sr No. 3 carefully & understand Pro prate plan. For explanation or any clarification on this please contact me.
PFA for Reliance Bill Summary.
Sr No. Bill Period BILL NO. Due Amount (Rs.) Due Date Payment Details
1 27-Nov-15 to 26-Dec-15 504.57 15-Dec-15 Rs.500/- Paid on December 2015
2 27-Dec-15 to 26-Jan-16 518.68 14-Jan-16
3 27-Jan-16 to 26-Feb-16 [protected] 1, 132.79 13-Feb-16 Payment amount calculated by reliance (1132=516+516+100) Payable amount as per pro rate Rs.207/- (207=518/30days=17*12days From 27-Dec-2015 To 07-Jan-2016..)
4 27-Feb-16 to 26-March-16 [protected] 789 16-Mar-16 As per my complain received waiver for only Rs. 343/- (789=1132-343/- waiver provided) Here it self it is wrong because as per my above comments it should not be 1132/- but actual it should be Rs.207/-.
5 27-March-16 to 26-April-16 [protected] 889.59 14-Apr-16 Payment amount calculated by reliance 889=789+100. Payable amount according to me is ZERO (Rs.207 payable - Rs.343 waiver, so nothing is to pay as explained above.
6 27-Apr-16 [protected] 100
7 27-May-16 to 26-June-16 [protected] 989.59 14-Jun-16
Please make a note that though connection is terminated still bills are being generated.
With reference to out telephonic discussion please find below the more detail & complete explanations on bill generated & inconsistency found.
Pleas Read Sr No. 3 carefully & understand Pro prate plan. For explanation or any clarification on this please contact me.
PFA for Reliance Bill Summary.
Sr No. Bill Period BILL NO. Due Amount (Rs.) Due Date Payment Details
1 27-Nov-15 to 26-Dec-15 504.57 15-Dec-15 Rs.500/- Paid on December 2015
2 27-Dec-15 to 26-Jan-16 518.68 14-Jan-16
3 27-Jan-16 to 26-Feb-16 [protected] 1, 132.79 13-Feb-16 Payment amount calculated by reliance (1132=516+516+100) Payable amount as per pro rate Rs.207/- (207=518/30days=17*12days From 27-Dec-2015 To 07-Jan-2016..)
4 27-Feb-16 to 26-March-16 [protected] 789 16-Mar-16 As per my complain received waiver for only Rs. 343/- (789=1132-343/- waiver provided) Here it self it is wrong because as per my above comments it should not be 1132/- but actual it should be Rs.207/-.
5 27-March-16 to 26-April-16 [protected] 889.59 14-Apr-16 Payment amount calculated by reliance 889=789+100. Payable amount according to me is ZERO (Rs.207 payable - Rs.343 waiver, so nothing is to pay as explained above.
6 27-Apr-16 [protected] 100
7 27-May-16 to 26-June-16 [protected] 989.59 14-Jun-16
Please make a note that though connection is terminated still bills are being generated.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications