[Resolved] Reliance Broadband — Complaint not solved from June 2013 | |||
Hello Sir/Madam i am Mr Samiran Mukherjee a Reliance wireline broadband user from Nashik(Maharashtra). My user id is[protected]. I installed my broadband connection on[protected] but from june 2013 i am facing frequent disconnection, dsl problem etc.i have called so many times to customer care on[protected] but till now i have not got any permanent solution from Reliance Wireline Broadband. i have also send mails to the customer care & appellate authority but every time they reply just one line "we will solve the issue in 24 hrs & on top-priority".i have all the details of compalint made from Jan 2014 uptill now. if Reliance would given me free broadband connection i would have adjusted but because as i am paying the company every month on time its my right to get the service properly.cant the company notice that so many complaints are made from myside they should solve the problem of the coustomer. Reliance Wireline Broadband enginers dont even tell where the problem is.company just keeps on closing my complaints.every month every 3 to 4 days i have to make complaints, should i do my personal work or keep on contacting coustomer care for the broadband problems. if i am paying 765rs every month its my right to get proper service. Kindly solve my issue soon. Regards Samiran Mukherjee [protected] Was this information helpful? | |||
Oct 20, 2016 Complaint marked as Resolved Verified Support May 28, 2015 Reliance Communications Customer Care's response Dear Samiran, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications Verified Support Jun 01, 2015 Reliance Communications Customer Care's response Dear Samiran, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications | |||
 7 Comments | |||
Comments
Dear
Reliance Communications
its almost 10 pm now, Hope my problem gets solved permanently.lets see what Reliance
Communications does because still my broadband connection is not working
its showing unidentified network with a yellow triangle.
Regards,
Samiran Mukherjee
Reliance Communications
its almost 10 pm now, Hope my problem gets solved permanently.lets see what Reliance
Communications does because still my broadband connection is not working
its showing unidentified network with a yellow triangle.
Regards,
Samiran Mukherjee
Hello Sir/Madam
i am Mr Samiran Mukherjee a Reliance wireline broadband user from Nashik(Maharashtra).
My user id is[protected].
I made a complaint here in https://www.consumercomplaints.in dated 28 May 2015 still my problem is not solved from your side.Reliance only replied with one common of their words “Dear Samiran,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications’
Afterwards no reply no solution for problem.
I installed my broadband connection on[protected] but from june 2013 i am facing frequent disconnection, dsl problem etc.i have called so many times to customer care on[protected] but till now i have not got any permanent solution from Reliance Wireline Broadband.
i have also send mails to the customer care & appellate authority but every time they reply just one line "we will solve the issue in 24 hrs & on top-priority".i have all the details of compalint made from Jan 2014 uptill now.
if Reliance would given me free broadband connection i would have adjusted but because as i am paying the company every month on time its my right to get the service properly.cant the company notice that so many complaints are made from myside they should solve the problem of the coustomer.
Reliance Wireline Broadband enginers dont even tell where the problem is.company just keeps on closing my complaints.every month every 3 to 4 days i have to make complaints, should i do my personal work or keep on contacting coustomer care for the broadband problems.
if i am paying 785rs every month its my right to get proper service.
Kindly solve my issue soon.
Regards
Samiran Mukherjee
[protected]
i am Mr Samiran Mukherjee a Reliance wireline broadband user from Nashik(Maharashtra).
My user id is[protected].
I made a complaint here in https://www.consumercomplaints.in dated 28 May 2015 still my problem is not solved from your side.Reliance only replied with one common of their words “Dear Samiran,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications’
Afterwards no reply no solution for problem.
I installed my broadband connection on[protected] but from june 2013 i am facing frequent disconnection, dsl problem etc.i have called so many times to customer care on[protected] but till now i have not got any permanent solution from Reliance Wireline Broadband.
i have also send mails to the customer care & appellate authority but every time they reply just one line "we will solve the issue in 24 hrs & on top-priority".i have all the details of compalint made from Jan 2014 uptill now.
if Reliance would given me free broadband connection i would have adjusted but because as i am paying the company every month on time its my right to get the service properly.cant the company notice that so many complaints are made from myside they should solve the problem of the coustomer.
Reliance Wireline Broadband enginers dont even tell where the problem is.company just keeps on closing my complaints.every month every 3 to 4 days i have to make complaints, should i do my personal work or keep on contacting coustomer care for the broadband problems.
if i am paying 785rs every month its my right to get proper service.
Kindly solve my issue soon.
Regards
Samiran Mukherjee
[protected]
Dear
Reliance Communications
Lets see for how many days the broadband connection works fine because whenever a complaint is made the connection works fine for a day or week but again after few days same things repeat again & again from your side.
Regards,
Samiran Mukherjee
Reliance Communications
Lets see for how many days the broadband connection works fine because whenever a complaint is made the connection works fine for a day or week but again after few days same things repeat again & again from your side.
Regards,
Samiran Mukherjee
Dear
Reliance Communications
Lets see for how many days the broadband connection works fine because
whenever a complaint is made the connection works fine for a day or week
but again after few days same things repeat again & again from
your side.
Regards,
Samiran Mukherjee
Reliance Communications
Lets see for how many days the broadband connection works fine because
whenever a complaint is made the connection works fine for a day or week
but again after few days same things repeat again & again from
your side.
Regards,
Samiran Mukherjee
Dear
Reliance Communications
as i told lets see for how much time the net works so again i am facing frequent disconnection problem.i cant understand why cant u provide Permanent Solution to us.your billing department is very fast we get bills on time but when service comes Reliance is very bad.i hope i get a final solution or else i have to move to a higher authority.
i made a complaint with complaint id[protected] but as the complaint is made i never got a confirmation call or email.
Regards,
Samiran Mukherjee
Reliance Communications
as i told lets see for how much time the net works so again i am facing frequent disconnection problem.i cant understand why cant u provide Permanent Solution to us.your billing department is very fast we get bills on time but when service comes Reliance is very bad.i hope i get a final solution or else i have to move to a higher authority.
i made a complaint with complaint id[protected] but as the complaint is made i never got a confirmation call or email.
Regards,
Samiran Mukherjee
Dear
Reliance Communications
How much more time do u need to solve my problem. i made complaint on[protected] and its[protected].
Not a single call from you people.no one came to my place, are you people taking salary from Reliance just to seat back & relax.
Such a big Name Reliance but yours service is 3rd class.
lets see what u do or else i will find my way to solve my problems.
Reliance Communications
How much more time do u need to solve my problem. i made complaint on[protected] and its[protected].
Not a single call from you people.no one came to my place, are you people taking salary from Reliance just to seat back & relax.
Such a big Name Reliance but yours service is 3rd class.
lets see what u do or else i will find my way to solve my problems.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Communications
Hope my problem gets solved permanently.lets see what Reliance Communications does because still my broadband connection is not working its showing unidentified network with a yellow triangle.
Regards,
Samiran Mukherjee