[Resolved] Reliance Broadband — Data card number [protected] | |||
I have not been using the Data card for 3 months now. Data card number [protected] I have raised umpteen times the complaint that I am not using the service anymore and it was in suspended mode The bill got generated during suspended mode, I got a message today saying I need to pay Rs 1800 I have been a loyal customer for 3years of reliance, but I am being threated of legal action now. Are you people really care about the user of the data card. whether they use it or ask him what is the problem I am facing. I request an apology mail from Reliance for the legal action threat your are giving in messages. All the concerns I have raised through mails and calls are falling in deaf ears. I can pay Rs 200/- for which I think I have used the datacard. Was this information helpful? | |||
Oct 19, 2016 Complaint marked as Resolved Verified Support Nov 26, 2015 Reliance Communications Customer Care's response Dear Nallankikkie, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
 2 Comments | |||
Comments
My alternate number is [protected]
Reply
NAME : A . JAIKUMAR
CUSTOMER ID :[protected]
REGION : CHENNAI, ANNA NAGAR
Dear sir,
In our chennai circle many o[censored]s have the same following problem. I think customers from various regions are also experiencing the same after reading the above reviews.
* After giving a new connection, first one or two months the broadband is working flawlessly
* Then in every month 15-20 days there is no internet connection.
* Then this useless "CALLING CUSTOMER CARE" will become a routine day-to-day process for us.
* Every time they are saying their trained reply"YOUR PROBLEM WILL BE SOLVED WITHIN 24 HOURS"
* Then at the end of every month a BILL NOTIFICATION CALL asking "when you are going to pay the bill?"
This is my second new connection from RELIANCE BROADBAND. And they are saying this for the second time. When we approach the reliance office, they are saying that there is a problem with your OPTICAL WIRE CABLE. Our company always delays as it is very costly( FOR AMBANI GROUP) & it has to be brought from distant place (NOT AVAILABLE IN METROPOLITAN CITY - CHENNAI? ) adding that the only AVAILABLE OPTION is NEW CONNECTION. For this our company will provide you with immediate connection. Each time we paid around RS.2000 as an advance including installation charges.
* Is there any REWARD POINTS for your employees, if they give a new connection or for maximum number of connections?
NO REGARDS
CUSTOMER ID :[protected]
REGION : CHENNAI, ANNA NAGAR
Dear sir,
In our chennai circle many o[censored]s have the same following problem. I think customers from various regions are also experiencing the same after reading the above reviews.
* After giving a new connection, first one or two months the broadband is working flawlessly
* Then in every month 15-20 days there is no internet connection.
* Then this useless "CALLING CUSTOMER CARE" will become a routine day-to-day process for us.
* Every time they are saying their trained reply"YOUR PROBLEM WILL BE SOLVED WITHIN 24 HOURS"
* Then at the end of every month a BILL NOTIFICATION CALL asking "when you are going to pay the bill?"
This is my second new connection from RELIANCE BROADBAND. And they are saying this for the second time. When we approach the reliance office, they are saying that there is a problem with your OPTICAL WIRE CABLE. Our company always delays as it is very costly( FOR AMBANI GROUP) & it has to be brought from distant place (NOT AVAILABLE IN METROPOLITAN CITY - CHENNAI? ) adding that the only AVAILABLE OPTION is NEW CONNECTION. For this our company will provide you with immediate connection. Each time we paid around RS.2000 as an advance including installation charges.
* Is there any REWARD POINTS for your employees, if they give a new connection or for maximum number of connections?
NO REGARDS
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