Comments
Dear Customer,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Hello,
I contacted today morning again to your Appellate Authority and it's more ridiculous that I have been asked to raise complaint again to them as they are not sure what is status of my request raised to customer care team and don't know why not action been taken.
I have been told that services will be terminated in 2 days at max however after termination I will have to contact billing team again to adjust the bill till 7th April that is 2 days from here considering services will be terminated by 7th April. This is so much disappointing that because your team is not terminating services within deadline of 9 days from request raised on 14th March I have been asked to pay amount again till 7th April and that to I have already paid my amount till 26th March which is much much above than your deadline date.
You and other members here can see the ridiculous services been provided by these people. Why should I pay if you are not terminating my services within deadline time.
I have registered my mobile number with services you could reach out to there I don't see any need of other alternate number.
Thanks.
I contacted today morning again to your Appellate Authority and it's more ridiculous that I have been asked to raise complaint again to them as they are not sure what is status of my request raised to customer care team and don't know why not action been taken.
I have been told that services will be terminated in 2 days at max however after termination I will have to contact billing team again to adjust the bill till 7th April that is 2 days from here considering services will be terminated by 7th April. This is so much disappointing that because your team is not terminating services within deadline of 9 days from request raised on 14th March I have been asked to pay amount again till 7th April and that to I have already paid my amount till 26th March which is much much above than your deadline date.
You and other members here can see the ridiculous services been provided by these people. Why should I pay if you are not terminating my services within deadline time.
I have registered my mobile number with services you could reach out to there I don't see any need of other alternate number.
Thanks.
I have been asked to provide the details of the recent payment done here. Below are the details for it.
1) This is for the bill generated on Feb 27 with due date 17th March for period Feb 27 till March 26. Bill number is[protected].
2) I paid bill on 17th March online with bill receipt number AM68776482.
3) Transaction reference number[protected]
4) Payment date and time - 17/03/15 14:29:10
5) Authorization code - BCMP[protected]
6) Amount paid Rs. 616.86
I hope this information is enough from my side, let me know if you need any further details.
Thanks.
1) This is for the bill generated on Feb 27 with due date 17th March for period Feb 27 till March 26. Bill number is[protected].
2) I paid bill on 17th March online with bill receipt number AM68776482.
3) Transaction reference number[protected]
4) Payment date and time - 17/03/15 14:29:10
5) Authorization code - BCMP[protected]
6) Amount paid Rs. 616.86
I hope this information is enough from my side, let me know if you need any further details.
Thanks.
Dear Varesh,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Hello,
This has not sorted out and whatever you telling about telephonic conversation is absolutely wrong one. I have been told to contact the billing team to ask waiver or bill adjustment as connection disconnected on April 6th however I requested to your customer care on March 9th itself.
I did the same and contacted to your customer care team and logged the request[protected] for waiver for the period March 26th till April 6th for which I should not be paying as it was your negligence towards not disconnecting my connection.
However I received message saying waiver has been rejected as it is not as per process, I don't understand why should I pay the amount for the period which is added on me because you were not disconnecting my services. And for your information I already paid bill till 26th March too.
I don't know if you customer care team really aware of the processes, I have been just asked to raise a new request every time and getting replied after so many follow ups with some different issues.
I am really frustrated now with all these circles and want to know exactly is that your Appellate Authority team or customer care whom to contact and who is going to take care of bill adjustments etc.
On other hand your local billing recovery team keep on sending me messages to pay the bill for March to April, what the heck ? If services already disconnected for customer who should be telling this team about it ?
Other service devices like modem etc. are not yet collected and don't know when your concerned team will be contacting and coming for it? This should not add up extra amount later to my bill saying it has not collected.
Its really tough to believe your processes and the customer care services.
This has not sorted out and whatever you telling about telephonic conversation is absolutely wrong one. I have been told to contact the billing team to ask waiver or bill adjustment as connection disconnected on April 6th however I requested to your customer care on March 9th itself.
I did the same and contacted to your customer care team and logged the request[protected] for waiver for the period March 26th till April 6th for which I should not be paying as it was your negligence towards not disconnecting my connection.
However I received message saying waiver has been rejected as it is not as per process, I don't understand why should I pay the amount for the period which is added on me because you were not disconnecting my services. And for your information I already paid bill till 26th March too.
I don't know if you customer care team really aware of the processes, I have been just asked to raise a new request every time and getting replied after so many follow ups with some different issues.
I am really frustrated now with all these circles and want to know exactly is that your Appellate Authority team or customer care whom to contact and who is going to take care of bill adjustments etc.
On other hand your local billing recovery team keep on sending me messages to pay the bill for March to April, what the heck ? If services already disconnected for customer who should be telling this team about it ?
Other service devices like modem etc. are not yet collected and don't know when your concerned team will be contacting and coming for it? This should not add up extra amount later to my bill saying it has not collected.
Its really tough to believe your processes and the customer care services.
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
By this logic, I have to pay bill in spite of Internet not working for months, till they disconnect the connection from their end.
This is really frustrating from a company like Reliance.
There customer care executive are worst