Reliance Broadband — Failed to cancel broadband services since 8th december 2014 and asking me to pay internet bill for jan 2015 (received mail from reliance legal dept)

I got below mail from Reliance Legal dept. on Jan 12, 2015
________________________________________________________________________________...⇄
Adv. A. U. SAKKARGE
BA, LLB, MLL & LW
Bldg No B-18, Flat No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune - 411048
[protected][protected][protected][protected][protected][protected][protected]

FINAL CHANCE

Ref No: Reliance ADVCON/JAN240052

To,

MR KIRAN KUMAR CHOKKAKULA
FORTUNE EAST FLAT NO 503 BLDG A - 3 MUNDHWA BYBASS ROAD KHARADI
Kharadi
PUNE
411014

Re: Invitation to Conciliation as per provisions of Section 62 of the Arbitration and Conciliation Act, 1996.

BAN # [protected]
MDN # [protected]

Sir / Madam,

Under Instruction from and on behalf of our client Reliance Communications Ltd having its Office at KUBERA PARK, A1/B18, NEAR LULLA NAGAR CHOWK, KONDHWA, PUNE 411 048.

1. You had availed Telephone/Data Card service from my client under BAN NO [protected]

2. That you failed to adhere the terms and condition of the CAF agreement by not making the payment of the outstanding amount in time and the same was not paid despite repeated, request, reminder and personal visit made by my client.

3. That was on date an amount of Rs. 1963/- is due and payable by you in the aforesaid Caf No to my client. However my client in the interest of good customer relationship intends to explore the possibility of a settlement, through process of conciliation and accordingly intends to refer the dispute to Mr. Irfan Shailkh who would act as a conciliator for an amicable settlement.

4. In case you are interested in settling the matter, amicably, and out of court, by the process of conciliation, as aforementioned, you are called upon to attend the conciliation camp, being organized at RELIANCE COMMUNICATIONS LTD, Bldg No B-18, Flat No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune – 411048 On 24-Jan-15 between 11 A.M. to 6 P.M. In case, however, you fail/avoid to come forward for conciliation, on the said date, the present invitation shall be deemed to have lapsed/rejected and in such event, our client shall be constrained to initiate appropriate legal proceedings against you to their logical end for the recovery of its dues at your risk, cost and consequence. The present communication may also be treated as a final opportunity from my client, towards the amicable settlement.

5. This is to put to your notice that in event of your rejecting the present invitation I have instructions from my client to initiate further appropriate legal proceeding for the recovery of the amount due from you.

6. This notice is issued to you without prejudice to the right and claims available to my client under the Terms & Conditions of CAF Agreement.

Please contact on Mobile No : [protected] for further information.
____________________________________________________________________

PFB mail communication with broadband customer care
[protected][protected][protected][protected]--

Dear Customer,

This is with reference to your e-mail dated January 02, 2014 for your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected], [protected] regarding service cancellation.

We regret the inconvenience.
We have already registered your request about service cancellation vide Service Request ID[protected] which is in process and one of our executives will contact you at the earliest.

Thank you for choosing Reliance.

Regards,

Yogesh Pore
Officer - Customer Care
Reliance Communications Limited.

For additional product and service related information, you may contact us via any ofthe following means:
Phone:[protected] from any phone (Toll free)
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
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Simply log on to www.reliancebroadband.co.in and click on utilities>> Quick Resolve to download!

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Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


From: kiran kumar Ch (kiran.[protected]@gmail.com)
To: [protected]@relianceada.com ([protected]@relianceada.com)
Date: Friday, January 02, 2015 11:29 AM
Subject: Re: 'Reliance=[protected]' <.FW.>'Reliance=[protected]' Requesting to terminate Broadband services

Hi,

I'm hearing this "one of our executives will contact you at the earliest" again and again since 20 days but no action taken up.

Also I shifted the house and I'm not using that internet form 6th Dec, but i received another mail like bill got generated and I have to pay 2 bills.

I don't understand why 2nd bill get generated and how many days will take to terminate the service.

Also i paid around Rs 1900/- refundable amount. please let me know when reliance is going to terminate and process my refundable amount.

Thanks,
Kiran.

On Thu, Jan 1, 2015 at 11:09 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear kiran,

This is with reference to your e-mail dated December 31, 2014 for your Reliance Broadband Subscriber ID[protected] and Fixed Line Phone number [protected], [protected] regarding service cancellation.

Please, ignore the previous e-mail.

We regret the inconvenience.

We request you to reconsider your decision for cancellation and provide us an opportunity to build a long relationship with you.

Your request for service cancellation is already registered vide Service Request ID[protected] and one of our executives will contact you at the earliest.

Be assured that we will do our best to resolve your concern.

Thank you for choosing Reliance.

Regards,

Namrata Kubal
Officer-Customer Care
Reliance Communications Limited.

Dear Kiran,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Please find below alternate numbers
[protected]
[protected]

Thanks.
Kiran

Alternate numbers
[protected]
[protected]

Reliance Broadband Team,

Still i didn't get any call for above request, and no resolution after consumer complaint also :(

Every time i'm hearing the same like below...
"The request for service cancellation has already been registered Service Request Id[protected], and one of our executives will contact you at the earliest. We have taken up your issue and same will be resolved at the earliest."

More than 10 service request id's generated for my service cancellation and nothing was resolved yet.

Other side am getting mails from reliance legal team to pay bills, as per them My service will be active till the date of cancellation and monthly rental will be applicable till the date of service cancellation.

I don't understand why I need to pay for your fault. (Without cancelling my service since 8th dec, 2014)..

Please contact on Mobile No : [protected] for further information..

Thanks,
Kiran.

i have paid the bill ...still they sent me an email..reliance launching new innovation everyday..however not updating their current system. Was sad to use reliance services, , hence dropped off.

Same problem. In spite of closing da account n paying all bills still they send notice.bills cleared in 2013.after 3 years they wake and send letters.am still getting notices and email .have sent all paid receipts.

Have already sent attached paid receipts to legal dept.am still getting mail.have cleared all in 2013.account closed

Kindly look into the matter at the earliest.and put an end to those mails when my account is already closed in 2013 with all bills paid the copies of which I have sent to legal dept