[Resolved]  Reliance Broadband — False Bill generated after Termination of connection

Address:	Ahmedabad, Gujarat, 380054
Website:	reliancebroadband.co.in

I have been a customer of your reliance broadband service since last two years. But the inefficiency of the staff to provide valuable customer service has disappointed me gravely. I have been subscribed to its monthly postpaid broadband services for past two years which comprised of Thunderbird 699 monthly postpaid plan. My bill date was from 28th to 28th; advance bill for each month. As per records given by Reliance Customer Care, I paid my last due bill on 22nd May amounting to Rs.830. After which I requested my connection to be terminated on 28th May. Since my bill date was 28th May coincidently I recieved the bill amounting Rs.885 for the period 28th May - 28th June on 28th May itself. After speaking to customer service, I was informed that it will take 7 working days for the connection to be terminated. After various calls from my side the connection was finally terminated after a span of 15-20 days. And until that period I recieved a bill of further Rs.896 for the period of 28th June - 28th July. After reimbursements and adjusments, I recieved a final bill of Rs.1392 on 27th July. And currently at present the bill stands at Rs.1580 after late payment charges. It would be really appreciated if I am given a proper explanation and details as to why do I have to pay the bill for the two months during which the connection was supposed to be terminated.