[Resolved] Reliance Broadband — Harassment and threatening calls from Reliance Communications | |||
Hello, I had a Reliance Wimax connection on my name with below details. BAN Number: - [protected] MDN NUMBER:[protected] I had made all the payments on time. I raised a request for termination of connection on 29th Nov 2014 and they mentioned that it will be actioned with in 3 DAYS. Termination Request no.:[protected] Instead of acting on request promptly, they kept sending me payment reminders and did not terminate the connection until 17th April. I also sent them couple of emails with request no. but they did not took any action. Even till today no one from their team has come to collect Wimax Router. Now they are harassing me for payment which is actually not due towards me. I am not going to pay anything after 2nd or 3rd December (considering 3 days time to terminate the connection). Its not my fault that their team is so negligent and they in turn charge customer for their mistakes. And now they have started threatening me with calls and emails. Can someone from Reliance Sr. Management look into it. I am a Reliance customer since around 10 years but this attitude and behaviour of them is really not upto the mark. Was this information helpful? | |||
Oct 29, 2016 Complaint marked as Resolved Verified Support May 13, 2015 Reliance Communications Customer Care's response Dear Akash, Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience. Regards, Reliance Communications Verified Support May 15, 2015 Reliance Communications Customer Care's response Dear Akash, We tried reaching out to you on the number provided to us but we were unable to get in touch with you. If the issue still persists, do provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
 2 Comments | |||
Comments
Dear Team,
I got a call from Mumbai office yesterday[protected] and thye said that they will look into it.
As discussed there, I have no problems in paying pending bill amount for last 10-12 days, as I have already paid bill of November cycle on 26th Nov. But I will not pay in any scenario any bill for period after 1st or 2nd Dec 2014.
Can this be resolved. Otherwise if Reliance wants to take Legal route, I have absolutely no problems with that. In turn I will file a defamation case against them for all the harassment, mental stress and threatening calls from their team.
akash
I got a call from Mumbai office yesterday[protected] and thye said that they will look into it.
As discussed there, I have no problems in paying pending bill amount for last 10-12 days, as I have already paid bill of November cycle on 26th Nov. But I will not pay in any scenario any bill for period after 1st or 2nd Dec 2014.
Can this be resolved. Otherwise if Reliance wants to take Legal route, I have absolutely no problems with that. In turn I will file a defamation case against them for all the harassment, mental stress and threatening calls from their team.
akash
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If that is the case, why did you mentioned in last complaint that issue has been addressed.
Also, till the time you are checking, can you ask Reliance Legal to not harass and threaten me with calls. They talk rudely and with a strange tone. I wonder why you have hired people who don't even listen to customers.
I talked to customer care again today and asked the status of my request[protected] which was raised on 29th Nov 2014. They mentioned that from their side they have action-ed the request on 1st December 2014 and forwarded to termination team. But termination team did not took any action until now. Even today its showing as activated.
Customer service manager even accepted that its a mistake from Reliance team then why these hired goons are threatening me with legal action. If they want to initiate legal proceeding, I have absolutely no problem as I have all my proofs with me.
If my intention was of not paying bills then I would not have paid November bill as well on 25th November, just before terminating the connection. I also absolutely agree to pay bill till 1st December 2014 (for last 10-12 days) but if they ask me to pay all pending amount due to negligence by Reliance team, then I will prefer legal route.
Thanks.