Reliance Broadband — Harassment by Reliance | |||
Hello, I had a Reliance Wimax connection on my name with below details. BAN Number: - [protected] MDN NUMBER:[protected] I had made all the payments on time. I raised a request for termination of connection on 29th Nov 2014 and they mentioned that it will be actioned with in 3 DAYS. Termination Request no.:[protected] Instead of acting on request promptly, they keep sending me payment reminders and did not terminate the connection until 17th April. I also sent them couple of emails with request no but they did not took any action. Even till today no one from their team has come to collect Wimax Router. Now they are harassing me for payment which is actually not due towards me. I am not going to pay anything after 2nd or 3rd December (considering 3 days time to terminate the connection). Its not my fault that their team is so negligent and they in turn charge customer for their mistakes. Please get it resolved. Was this information helpful? | |||
 6 Comments | |||
Comments
Dear Team,
Can you please update me the status of this complaint/
They are harassing me with emails and SMS everyday.
Can you please update me the status of this complaint/
They are harassing me with emails and SMS everyday.
Dear Akash,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been addressed.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been addressed.
Cheers,
Reliance Communications
I have got no confirmation that issue has been resolved. I just got a call twice that they are looking into it but no final update.
Let me know if you can resolve it.
Let me know if you can resolve it.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications