Reliance Broadband — internet not working

Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

You can contact me on my same number where company sending me a sms to pay bill twice a day. even after my internet is not working..
RELIANCE BROADBAND IT IS WORSE IN PUNE, VISHRANTWADI-411015

Dear sir I pawan sharma from Indore I have take Reliance broad band connection my user ID[protected] my internet connection not working last 4 days. Yesterday I have complaint on Customer Care My Complaint Number is[protected]. i have 5 time call on customer care every he saying technical team call you but till time i have not received any call from your technical team. your service are very poor i m not satisfy from your service. So please if not solve my problem so disconnect your Broad band connection. Thanks & Regards

(17:59) mayurj: Good Evening!
Welcome to Reliance Broadband Chat Service.
How may I assist you?
(17:59) shyam:[protected] this is my id
(18:00) shyam:[protected] and[protected] what is the status of this complain number?
(18:00) mayurj: Thank you for providing your subscriber ID.
(18:01) shyam: ok
(18:02) shyam: hello
(18:02) mayurj: Yes.
(18:02) shyam: (18:00) shyam:[protected] and[protected] what is the status of this complain number?
(18:03) mayurj: Surely, we will assist you for the same.
(18:03) shyam: ok
(18:03) mayurj: Please wait for a moment while we fetch the information for you.
(18:04) shyam: ok
(18:04) shyam: waiting
(18:06) shyam: ?
(18:07) mayurj: Thank you for being online.
(18:07) mayurj: We appreciate your patience. It is taking some more time, please wait for the same.
(18:07) shyam: ok
(18:07) shyam: go ahead
(18:09) shyam: ?
(18:10) mayurj: We have already registered your request about service cancellation vide Service Request ID[protected] is in process and it will be provisioned at the earliest.
(18:10) shyam: how long?
(18:11) shyam: it will take
(18:11) shyam: last time company said it will take max 10 days
(18:11) shyam: so its already done
(18:12) shyam: todays is 18 march 2015
(18:13) shyam: I created request to cancel the connection on around 20 th feb 2015 with complain id[protected]
(18:13) mayurj: We are unable to provide you the exact time frame but, we have escalated your request to our relevant team. They will do the needful at the earliest.
(18:13) shyam: its already took 1 month to cancel and refund the money


Pathetic reliance broadband. IT IS WORSE IN PUNE, VISHRANTWADI-411015

Dear Shyam,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

This is Gopal, and my Reliance Broaband is not working for last 15days, as i'm not getting any support from the reliance office(malviya nagar, jaipur)..I have asked several times for my complain but still no proper response..
User ID[protected]

Worst service :(

Got the reliance connection, 2 days earlier only. Was happy by a getting the connection of a renowned company. But it stopped working today only. Inserted the wire into the portal but cannot log into the LOGIN SITE.
Please do the required as soon as possible. Waiting for Ur response.


Ayush Bhat
[protected]

I have given complaint of landline phone no[protected] on 1 June. But from 2 June after noon my phone as well as internet connection OD is[protected] is also stopped. I try to call 30617719, it says this no. Is disabled.

From last 10 day internet not working properly try to contact with you via mail and call but not getting any kind of support.

In day time internet working fine but at afternoon suddenly internet stop working and limited access error showing same happens to everybody in our area so do need full ASAP

Otherwise this time i am not gone a pay single rs to you

Subscriber id:[protected]

Sub ID:[protected]

I have suffering from internet issues for a week time. After making several calls and follow up, I got the connection back yesterday. But the name sake it is connected. It is dame slow and I have complaint the same to the technician and the one who contact me. They offered me that it will get completed within End of the Day. But from Evening onwards again the connection gone and it is almost half a day same condition is continuing. I dont know what I made for this. I have again call the waste customer care service and they had raise another ticket for it :(

[protected] May
[protected] June
[protected] June
[protected] - Binila- 6 June
[protected] June 09

All tickets are mentioned here. Dont know atleast this will work.

Akhil
Mob: [protected]

Our Customer no. is[protected]. Since mid of March'15 we are facing issues with connection. We have lodged complaints many times. The customer care says complaint would be resolved in 24 hours but the complaint is shut down as solved without any solution. We also asked the customer care centres to check the log records of connection and asked for rebate in bill for the number of days internet was not working. The issue was resolved somewhere in April'15 after about 20 days. But the problem still persists. We have sent email in this regard to [protected]@relianceada.com also as calling customer care numbers takes away almost half an hour to get reply.

My internet connection with sub id[protected] is not working from a week. Everytime I call the customer care all they say is the complaint is in processing state. I am fed up of calling them day and night. They even give me a silly reason that they wont have field engineers on sunday and that is the reason for the delay. Just making fool of the bill payers.