[Resolved]  Reliance Broadband — No internet connectivity And Poor Service

Address:New Delhi, Delhi

I have been using Reliance Broadband wire line connection since 5 or more years and i can say that i have been on the receiving end of some pretty service during these years. And my present case seems to clearly highlight the Lazy Attitude, Poor Service And Ignorant behaviour of theirs. The case is my Internet stopped working on 19th June 2014 and lodged a complaint regarding the issue on the same date and today is 30th June 2014 but still my connection is not working . The representatives of the Reliance Broadband kept me in the loop for 10 days by saying that they will rectify it by the next day. The people who look after my local circle i.e. Patparganj Reliance Office with persons like Harmeet, Ashu, Sagar and Anil the technician have irritated me to the core by not giving me proper information about my case and actually by not doing a thing to solve my issue. I want my case to rectified as soon as possible And 100% bill waiver for my next bill. To add on my connection was not working in the early June too for 5 days and there is no outage of internet connectivity in my area .Actually in my lane all the other connections are working fine. My complaint ID for 19th June[protected] My complaint ID for 25th June(Highest Authority[protected] Reply ASAP.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
Well that's you problem, right there. Everything happens in future tense i.e. your representatives say" my connection 'WILL' get fine and it has been 14 days and counting. Now you also say that they 'Will' contact.The thing is, I am the only person who is contacting or doing something about this problem. Actually you guys have to just replace a cable to repair my connection. But15 days are not enough for you guys to replace it because maybe that cable has to be replaced by People who work hard, who are not ignorant and who are truthful.
Wow you guys are so incapable. seriously its 9th july and still my connection is not working.
Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications

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