[Resolved]  Reliance Broadband — Not providing service, not resolving connectivity issue and cheating to get the money

Address:	Chennai, Tamil Nadu
Website:	www.rcom.co.in

I got the Broad Band connection from Reliance on July last week at the time I have given check payment of Rs.1450/-. The Sales person gave me a combo plan that includes Telephone connection @ Rent Rs.649/- per Month. At the time of giving the connection the Sale person informed me that Someone will call from reliance and give the telephone number, but no one called me and also the phone line dint work. When I raised a complaint and asked for waver for the phone rental they denied giving the waver. From August 1 2015 the connection totally cut down I raised a complaint on the same day but it was not addressed after that I again called to the Reliance office located at nugambakkam Chennai on 8th August 2015. On 10th August 2015 I got a call from Mumbai and then a technician came and replaced the modem. From that time it started disconnecting very frequently and stopped working permanently. Again and again I raised so many complains then I got a call from Mumbai again saying the that the problem is with the modem saying that reliance has given a non-working modem to me. Again they sent 2 more technicians to change the modem; even after this the broad band Is not working. Whenever I raise a complain it’s been closed without the problem resolved at my end. we have to follow-up the customer support guys all the times to get the status of the complaint. No use in talking with the reliance help desk they will not help us they help reliance to get money from the customer. Reliance is cheating and fill their pocket with our money without any service. I took connection 3 months before and paid around 3000/- for a nonworking connection. I can neither get the money back nor get the problem resolved. Frustrated to the core and reliance has cheated me 3000/- so far and i don't want to get cheated further. So kindly help me in getting my money back that I paid so far. I even have the evidence of telephone conversation recorded if necessary i would provide that too. Fraud Company targets to get the money for providing no service. Totally frustrated and irritated by the way the Reliance CC support executives behave. This has become a mental torcher for me and am not able to resolve this problem as no one from the Customer support gives the right information or try to help the customers.