Reliance Broadband — Reliance-Worst ISP in Kalyan-Dombivali-Lodha Heaven

Address:

Thane, Maharashtra

My data card number [protected](now disconnected). For 3.1 Mbps 40 GB, Area Kalyan Dombivli- Lodha Heaven. I was not able to even browse, forget about video streaming, from last 3 and half months. Then I have applied for permanent disconnection on 24/05/2015. They closed the complain without informing me giving technical reasons. I again applied for disconnection on 28/05/2015. I have paid Rs 1599 in excess to them, due to electronic payment through bank. Without using the net for about 3 months, they are applying rentals of Rs 999. At the time of disconnection my Rs 477 is with them. They are clueless from where I ll get my money back. I have also complained to their appellate authority also but they don't feel like replying. Even e mail address of their appellate authority mumbai division is incorrect (spelling mistake or don't know deliberate mistake).I am attaching screen shots for the same. Finally I closed my connection and took Reliance Pro 3, advance rental plan. My number for Pro 3 advanced rental plan is [protected]. Again I have complained for Pro 3 speed issue on 28/04/2015. Till now on 21/05/2015 my complain is not solved (atleast this time till date they have not closed the complain). Here are my tips to all of you based on my experience: 1) Always take a demo at your place before taking connection.(I have to go to their gallery 4 times and personally took the demo person to my home on my own vehicle). 2) Never ask for disconnection, they may promise to solve your long standing problem in 6 hours??? But just promise...Instead ask them to make the connection pre-paid. 3) If your net is not working ask for waiver. If it is not working for more than 3 months, ask for converting to pre-paid, as they don't give waiver for 4th month. 4) Always get the things in writing from their gallery, it ll help you in future. 5) Never go for advanced rental plans, instead go for pre-paid. If speed is good in your area later convert it to post-paid. 6) Try to change your plan/data card number every year, as they give attractive plans for new customers. Hope it helps.