[Resolved] Reliance Broadband — Relocating the connection. | |||
Hi, I have a reliance subscriber id:[protected] and i have been trying to get the connection relocated to my new address for the past 15 days now. I was forced to pay the previous month bill amount and that too about 150 bucks extra, and i dont know why but i paid that. The people at the customer care are soo clueless and dumb that they dont even speak properly and disconnect the line most of the times. They would say the backend team is working on this and then nothing would happen. Yesterday i got a call from a personsaying he is the technician and he asked about my address : the guy was saying he is not sure whether the connection is available at my location and said he will check and callback but i never received the callback. If they are not sure whether the connection is available at my location then why did the customer care gave me the false promise of saying you will get your connection at your new location.? Just to mint money i guess. One of the customer care person said once you get your connection you can callback and request for a waiver since i didnt got the connection for so long. When i callback enquiring about the connection, another agent said you can submit a complaint for the waiver and then they will check. I have no idea what the customer care are doing. Please assist me to get this resolve. Thank you, Sonam Was this information helpful? | |||
Complaint marked as Resolved
I got a call from Berkha from the escalation desk who helped me get my connection at my new location and also processed the reimbursement amount. She got it done within two days. Thankful to her. Verified Support Aug 19, 2015 Reliance Communications Customer Care's response Dear Sonam, We regret your unpleasant experience with us, please allow us some time to make it better. We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Aug 21, 2015 Reliance Communications Customer Care's response Dear Sonam, Thank you for your alternate contact details, our customer care will get in touch with you shortly. Regards, Reliance Communications. | |||
 3 Comments | |||
Comments
The customer care support is pathetic.
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I have told them to update my number too. I provided them with my number also. I don't know what kind of support they provide. my number would be: [protected]
When i got the reliance broadband connection i paid advance 750- bucks that was supposed to be the last month bill payment should i ever choose to disconnect the connection.
I changed my location about 20 days ago. I applied for relocating the connection, the customer care said pay your last bill payment and then we will process the request. I paid 950 bucks for the last month bill payment. Now after 20 days of attempting to get the connection and after such a pathetic service from the customer care support now they are saying the location is not feasible and they cant get me the connection. When i called the first time, they were like pay the last month bill we will surely get you the connection at the new location. That was a false promise. I dont want anything to do with reliance anymore and i want reimbursement of the month bill payment i made. So please get me back my money and i will happily get away from your sight. I am just sick of reliance. Please do this one last thing.
I changed my location about 20 days ago. I applied for relocating the connection, the customer care said pay your last bill payment and then we will process the request. I paid 950 bucks for the last month bill payment. Now after 20 days of attempting to get the connection and after such a pathetic service from the customer care support now they are saying the location is not feasible and they cant get me the connection. When i called the first time, they were like pay the last month bill we will surely get you the connection at the new location. That was a false promise. I dont want anything to do with reliance anymore and i want reimbursement of the month bill payment i made. So please get me back my money and i will happily get away from your sight. I am just sick of reliance. Please do this one last thing.
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