[Resolved]  Reliance Broadband — Termination request, worst service

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.facebook.com/RelianceMobile/posts/877398642308169?notif_t=like

I have relocated to some other location and wanted to cancel my services, even after raising the prior request for the cancellation I'm still getting charged.
Talked to several support people, was getting promised I will be receiving a confirmation call but never did. Got through to the a support rep named " CHANDRAKALA " who without solving my problem gave a disclaimer three times and ended the call . This is how reliance serves it people and yet want to retain them . I would like to cancel my broadband services as I have relocated .
An in addition to it after facing continuous problem with the services, I was assured a waiver to be provided in my bill which was never provided, representative are so rude never resolved any problem on time asked for the managers several times but they are never available and they clearly stated we cannot connect you through to them .
I have tried calling multiple times and was assured its gonna reflect in my next month bill by all the agents within your organization but never happened.
For more information on my struggle using your broadband services you can refer to the below mentioned service requests.
[protected]
[protected]
[protected]
[protected]
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I have made the payment for the month of September AMIP76212526.
Its an humble request please provide the waiver if you have any humanity left and disconnect my connection ASAP as I have had enough of mental torture using your services.
Please send me confirmation once its cancelled
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Oct 20, 2016
Complaint marked as Resolved 
Verified Support
Oct 16, 2015
Reliance Communications Customer Care's response
Dear Manminder,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
Verified Support
Oct 23, 2015
Reliance Communications Customer Care's response
Dear Manminder,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications
 
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