[Resolved]  Reliance Broadband — Too much delay in repairing my dongle (under warranty)

Address:

Pune, Maharashtra

Hi, I am currently residing in Pune and my dongle No. is +91-[protected]. This is a ZTE dongle with model no AC3633. It was not working so I submitted it to the nearest authorized service center on 02 July, 2015 (device is under warranty). I was informed that within 6-7 days my device will be repaired. (JOBSHEET NO: SHRIRAM[protected] Service Centre: Shri Ram Communicatiuons, Nakhate Market, Shop No. 5, Main Road, Kalewadi, Chinchwad, Pune-411033 After that day I got no proper response from service center, So I called Reliance customer care on[protected] and dropped various mails on netconnect.[protected]@relianceada.com and datacard.[protected]@relianceada.com. I got no proper response from these two mail boxes and they told me tto contact Reliance Appellate authority for my case. So I contacted Rel Appellate Authority on 9th July 2015 on [protected] many times and dropped them mails on Rcomappellateauthority.[protected]@relianceada.com. Everytime they put me on hold for more than 15-20 minutes and informs that please wait for another 72 hours. Few of my interaction ID's are as below: Mujahid Khan: [protected] Sheetal Pansarel: [protected] Manisha Kamnle: [protected] Ishirat: [protected] Ishirat: [protected] Shweta Manik: [protected] Bhaskar Tiwari: [protected] (There were other calls also for which I have not asked for the Interaction ID.) After calling this much time, its been approx 40 days my issue is not yet resolved. Its really very disappointing that a brand name like Reliance is providing such a service to the end user. If the device can not be repaired then why Reliance Team is not replacing my device as it was under warranty. If someone really checks these complaints from Reliance customer relationship team or whatever then please look in to my issue and provide me with a solution at the earliest. Thanks Shivam