Reliance — Cheating customers who have switched from 3G to 4G

Address:	Bangalore, Karnataka, 560077
Website:	rcom.co.in

This is the mail i sent to reliance through email:

We have moved from the 3g to the 4g connection.in the month of july we received a pop-up asking us to move to 4g. Filled the form. A week later the 4g pod arrived through post. Paid the amount. The 3g was disconnected. The 4g did not work. Tried reliance customer care. As usual no response, busy, when a person showed up was told to contact the service centre. Went over to the service centre. Was told that i needed to recharge the 4g connection since there was zero balance. Asked what happened to the 3g balance. Was told that was no more. The 3g n the balance in it was history. Paid up for prepaid 4g. Was told that it was updated and that i would be able to connect successfully to 4g. Returned home n switched on the wi - pod. Got a message that it was connected. Tried getting on to the net. Did not work. Called the service centre. Was asked to go over and meet them with the wi-pod. Went over. Was told that there was a problem and that they had sent an email to fix it. Was told that it would be done in two days. Still not fixed. Went over again to check. Was told that it would take another week. Its 2 weeks now. Nothing fixed. The service centre is helpless n has given up all hope of it being fixed. Was given a few numbers and told to call them to fix it. Called all the numbers given. The only automated reply that one gets is "thank u for calling reliance customer care".
What is to be done? Whom else do we contact? Are the ambani's living a luxurious life by cheating the common people? Not worth it. I[censored] do service for people, do good service otherwise it is better to earn money by begging than by cheating. Reliance u r a rogue company!
This needs to be fixed. I have already had to get another connection from 'idea' since reliance was cheating. Idea managed to give me my connection in 2 hrs. Why has reliance become a third rated company? Pathetic!
Fix the issue!