[Resolved] Reliance Communication — Regarding balance deduction of rs 180 due to wrong information for gprs data balance fron reliance network

mishrabharat10

from Delhi, Delhi

Address:	Surat, Gujarat, 394510
Website:	reliance communication

With Reference to my reliance no [protected] as per network Reply For GPRS data Balance from reliance network i have 1 MB data available by the end date of validity period of GPRS data Plan 4 oct.2015 but they deducted my RS 180 from balance by saying I used extra data for the same by the end of validity period.
but if there network reply is i have 1 MB left till validity period than how they can deduct my main balance, we are using our GPRS data only based on network reply of remaining balance. if they send wrong information regarding data balance then why consumer pay or suffer due to reliance error.
if there network reply is wrong for data balance than its completely reliance error why consumer face the problem due to his error. i had send the mail regarding the same to customer care, appellant as well as nodal officer but not getting any reply. so its my kind request to you please help me for the same.

Regards
Bharat Mishra
[protected]

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Oct 26, 2016

Complaint marked as Resolved

Verified Support

Oct 12, 2015

Reliance Communications Customer Care's response Dear Bharat,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Oct 21, 2015

Reliance Communications Customer Care's response Dear Bharat,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications