[Resolved]  Reliance Communications — 1) Not Providing me service in Marathi 2) Block me to call 198 3) Waiting Time 1 Hour 4) Balance Deduction

Address:

Raigad, Maharashtra

I Have already made this compliment lots of time to reliance in last one year now I have mail to reliance on 15/05/2015 but still I am Waiting there reply I have send Video Recording and And call recording of last one year but my compliment is not solve please see old communication and my compliment in details my mobile no - [protected] . Rohan Shinde to: RCOMAppellateauthority.[protected]@relianceada.com, [protected]@relianceada.com date: Fri, May 15, 2015 at 12:56 PM subject: Fwd: 'Reliance=[protected]' Fwd: mailed-by: gmail.com Sir/Madam, I have done lots of home work about your call center that's why I attach your old conversation I have recording your call form last 10 month I have made complaint more than 50 time in last 1 Year that your forcing me talk in Hindi your not providing me your service in Marathi I have 4 Complaint on 15/05/2015 1) I have made call 14/05/2015 About Marathi Language Selected I call on 198 and I select 1 for Marathi language but they forcing me talk in Hindi he told me please disconnect and call again and then I started to record your call I again call 198 and select Marathi he told me we cant serve in Marathi so please disconnect and call again I said What is grantee I call will connect Marathi section he only told me please call again so I call again and again in 3 rd attempt I force him I transfer my call in Marathi and Transfer called to senior and after 6 Min he disconnect my call and After that 2) Block me to call your call center After that I try lost of time you block me to call your call center I already made compliment last time you told me we are working on that I know Your are doing this intentionally This is your company policy if we cant handle customer so block it for that have Please refer Video Attach name[protected]_205320 20150514_205320.mp4 call_21-43-32_OUT_198.mp3 3) Waiting for 1 Hour I call from my another reliance sim on 9.45 I have waiting from 1 Hour your answering machine telling please stay on line your call is an important for us if you close your office you have inform us please call on morning on this time DO NOT fast FORWARD that recording see how irritating to hold phone for 1 Hour please tell me what you customer holding and serve time please lesson word and word for 1 Hour for that please refer call recording 14-05-15 4) Balance Deduction Rs.35 for Mobile No - [protected] I have Purchase new reliance Sim card and I got balance Rs.35 I dont know how was balance is now Rs. 0.16 I have use Internet balance 198 MB and I have made only 2 call for not more than 3 min so how my balance is deducted and please do not said you have only 3 days record . Please prefer my Complaint as Number arranger I already frustrated about your Service and I do not have time to record your every call and mail you please resolve my all complaint and please give your senior Officer Mobile no or Your address so I can personally meet you and give you all my one year research made for only select Marathi language If you cant server in Marathi so please Publish in your all advertise and please transfer your call center outside Maharashtra I will Understand if your call center in another state but you cant server me in Marathi in Maharashtra please explain Why ? Please see all attachment Thanks & Regards, Rohan Shinde [protected] Printing this message kills trees. Printing is a murder! Old Conversation Dear Mr. Shinde, This is with reference to your e-mail for Reliance Mobile number 959553 We regret the inconvenience. As per resolution received with Service Request ID [protected], the waiver of Rs.40.6/- was credited in your account on 12th February, 2015. We have forwarded the issue to concern department regarding your call was not connected to 198 or customer care they will respond to you shortly. Further, we have made a note of your concern regarding Customer Care staff and take this as a feedback to improve our services to meet your expectations. Assuring you of our best services always. Thank you for choosing Reliance. Regards, Appellate Authority Maharashtra You can contact us on [protected] from Monday to Saturday excluding National/ Public Holidays between 9.30 am to 6.30 pm or write to us at RCOMAppellateauthority.[protected]@relianceada.com, with case ID of previously registered complaint at Customer Care/ Touchpoint. =========================================================================== From : [protected]@gmail.com on[protected]:13:04 ============================================================================ Madam, Your 24 hours is completed I am trying to call 198 but you block me to call 198 Why ? now you don't say we have only 3 day record I have complain on 7 feb but he told our System is down still you not solve and correct this no Rs.41 you deducted not Rs 31 my problem and WHAT ABOUT MY 2nd COMPLAINT ? Thanks & Regards, Rohan Shinde Printing this message kills trees. Printing is a murder! On Sun, Feb 8, 2015 at 5:56 PM, [protected]@relianceada.com < [protected]@relianceada.com> wrote: Dear Mr. Shinde, This is with reference to your e-mail dated February 08, 2015 for your Reliance Number [protected] . We regret the inconvenience. Your complaint has been already registered, with Service Request ID:[protected]on 2/7/2015 at 5:44:13 PM ) and the same would be resolved within 24 hours from the time complaint has been logged. Also note that as per the confirmation received from the relevant department as per the Service Request ID: [protected], the amount of Rs. 35. 8/ has been posted in your account as per GPRS usage. Further if you have any concern, kindly write to us We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Your co-operation and patience in this regard will be highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Pooja Barot Officer - Customer Care Reliance Communications Limited. For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk) Customer care no.(request and complaint) 198 (toll free) Customer care no(any other phone) [protected]Prefix STD code with 30333333, other than four metro locations) CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile From: Rohan Shinde ( rohanshindegmail.com) To: [protected]@relianceada.com ( [protected]@relianceada.com ) Date: Saturday, February 07, 2015 01:43 PM Subject: Fwd: [protected] Forwarded message[protected] From: [protected]@relianceada.com Date: Sat, Feb 7, 2015 at 6:11 PM Subject: 'Reliance=[protected]' Fwd: To: "[protected]@gmail.com" Dear Mr. Shinde, This is with reference to your e-mail dated February 07, 2015 for your Reliance Number [protected]. We regret the inconvenience. Your complaint has been already registered, with Service Request ID:[protected]on 2/7/2015 at 5:44:13 PM ) and the same would be resolved within 24 hours from the time complaint has been logged. Also note that as per the confirmation received from the relevant department as per the Service Request ID:[protected], the amount of Rs. 35. 8/ has been posted in your account as per GPRS usage. Also your complaint for unable to call on customer care, the services of your number will be unbarred within 48 hours. We understand the concern and have made a note of your feedback and we assure that necessary action will be taken against this feedback. Your co-operation and patience in this regard will be highly appreciated. Assuring you of our best services always. Thank you for choosing Reliance. Warm regards, Pooja Barot Officer - Customer Care Reliance Communications Limited. For further details, you may contact us via: Web-site www.rcom.co.in Email ID [protected]@relianceada.com Customer care no.(query) *333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk) Customer care no.(request and complaint) 198 (toll free) Customer care no(any other phone[protected]Prefix STD code with 30333333, other than four metro locations) CDMA prepaid account balance – Inquiry no. *225 (Toll free) from your Reliance Mobile From: Rohan Shinde ([protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Saturday, February 07, 2015 05:28 PM Subject: Fwd: Sir\Madam, This is my Second Mail I want to registered complete But you block my number so I don't make call to your call center this is nice way if you cant face you Avoid that Refer (Recording[protected] time 04.56 to 05.03) why I cant Call your Call center Other wise you make call Thanks & Regards, Rohan Shinde Printing this message kills trees. Printing is a murder! [protected] Forwarded message[protected] From: Rohan Shinde Date: Sat, Feb 7, 2015 at 1:41 PM Subject: Fwd: To: [protected]@relianceada.com Sir/Madam, I want to registered compliment MOBILE NO -[protected] compliment no[protected] Complaint no - 1 on 05/02/2014 at 9.05 When call friend there is Low balance in my phone I have Rs.34 last night and I have 15MB net balance for that I have attach Screen shot of Mobile this registered compliment no[protected] resolve 06/02/2014 and all balance refunded But now on 07/02/2015 again you deduct my balance Rs.41 when I call your call center they told me we can’t help you now our system is Down so I told me exact time your system resume otherwise I Will make call every 30min and you still have problem he told me can’t tell you I said at least SMS me because if your System will not resume within two days you again say that we can give your only keep record for last 2day It mean have to keep my call record and balance of every call so I can challenge you what kind of System is this please see screen shot of my balance and net balance (refer recording 07/02/2015 -09.05min ) Complaint no - 2 Whenever I call Your call center they Forcing to speak in Hindi for that I have Attach some recording from last Six month with date and Time 1) Today 05/02/2015 First call on 09.01 I Said speak in Marathi for that they told me you disconnect this call and redial OK Second call then When I Start This Recording they again told me you disconnect this call and redial Third call they again told me you disconnect this call and redial that time I force Please at list transfer they told we can’t transfer you can list my five recording they every time told me we can’t transfer and they transfer after I force them 2) 15/11/2014 this recording This time I call regarding my friends balance issue On this recoding your can list 06.45 (recording time) he told we can’t talk in Marathi its Company Rule he repeat that twice on 8.57 (recording time) he transfer to senior on 29.01 (recording time) I told him we can’t registered your complaint regarding Marathi language 3) 05/11/2014 First recording This time again we can’t talk in Marathi and we cant transfer also finally I Force then he transfer after 6 min he disconnect phone Second recording On 2.22 he told I can’t speak in Marathi But he understand but why cant speak in Marathi then he told we wrong deduct balance 1.36 p per call and GPRS we can take compliant and resolve this but he cant take my compliant against in language [protected] Black out day This time he speak in Marathi there issue regarding I don’t gate Sms about Black out day then he transfer senior on 7.05 (recording time) and on 39.14(recording time) he pick my phone I on hold for more than 45.min and this recording is 51.05 min then he told I cant Speak Marathi so I ask Why then he told this is senior department. This mean no one understand Marathi in senior level or there is no senior person in Marathi he force me to disconnect and redial and we can’t transfer then finally on 41.05 Suddenly he start speaking in Marathi then he told our back hand team doing work sms I am not responsible for that so I told him for me back hand team and senior it is one they not different for me. Then he only telling me this dedication is correct I told him I do not get any SMS so this black out day is for me start now so you can charge me whatever after this call there is Lost of People who do not gate black out day SMS so you can make money of whole month in one day because people not aware about black out day if you listen this recording how difficult to explain your problem in different language your senior person prove that communicating problem other and your mother tong it is very difficult that’s why I want to speak in Marathi 5) 18/10/2014 CALL STATEMENT I call for my call statement again he told me we can’t talk in Marathi when I force him why I have selected Marathi language then Suddenly he ready to listen in Marathi he said ok I can Understand but I can’t speak he do not understand then he told we can give you only information about last 3 day he is not understanding what I want finally he transfer to Senior 3.29(recording time ) and on 6.08 senior person forcing me to speak in Hindi I told him but I have selected Marathi langue at list transfer he told me we can’t transfer you disconnect this call and redial on 8.36(recording time) he again transfer and told change language he told me AAP NE DEKHA HOGA AAP NE JAB TRANFER KIYA TAB AAP KI BAT HO RAHI HE KYA MARATHI ME this means he know your policy is do not speak in Marathi if you speak in hindi so customer can’t explain better On 9.01he again transfer on 19.12 they Speak up my phone so I am on hold form last 20 min they told this will not happen again we will talk to you in Marathi but still I am facing this problem This is only call when I record there is lots of call when I didn’t record call . I just want know about your company policy about state language in call center. Do have call center in Tamil nadu there you can say Please sir talk in Hindi we can’t server you in tamil in. Kolkata there you can say Please sir talk in Hindi we can’t server you in Bengali I am ready I speak in Hindi if only when you can Transfer your call center outside Maharashtra Please respect State language I write this Mail in English because there is no people in your office to understand Marathi otherwise you take wrong meaning of word I don’t have problem with Hindi but Why not Marathi that is my problem. Waiting for your reply Me and Social Media Thanks & Regards, Rohan Shinde Printing this message kills trees. Printing is a murder! [protected] Forwarded message[protected] From: Rohan Shinde Date: Sat, Feb 7, 2015 at 1:36 PM Subject: To: Rohan Shinde Screenshot_[protected].png Screenshot_[protected].png call_[protected]_198 time 09-15 min.mp3 call_[protected]_198 time-09.17 min.mp3 call[protected] time_09-04-min_OUT_198 (online-audio-converter.com).mp3 Screenshot_[protected].png Screenshot_[protected].png call[protected] time 22-32min OUT_198 (36.09).mp3 call_[protected] time 11-46min -01_OUT_198.mp3 call_[protected] time11-55-2_OUT_198.mp3 call_[protected] time19-17-min_OUT_198 (online-audio-converter.com).mp3 call_18-10-14_time -15.07 min 198 (online-audio-converter.com).mp3