Reliance Communications — 2 months ordeal with rcom mobile connection

Hello sir / maa'm,
My mobile number is [protected]. this connection is 5 years old.
Plan is magic1300 (unlimited local & std calls (including roaming), 3000 sms for local & national and unlimited data at evdo/ reliance 3g speed.

In may 2016, it got upgraded to 4g from cdma & i didnt get any signal for almost to 10 days while i was roaming in karnataka for business reasons. to rub salt on the wound, bill amount came 2433 (with magic1300 plan i was supposed to get free everything). i touch based with customer care multiple times without any avail. i requested to port out but customer care representative called me up... she told me it bill was wrong and i would get 1500 waiver within 6 hrs which never happened.

Meanwhile 2nd bill came with rs.592 roaming charge (with magic1300 plan roaming was supposed to be free). by this time total outstanding for 2 months became appx. 4000 (including wrong claim of appx.2000). i paid 2000 to avoid disconnection. but soon my number was taken out of service. as i chatted with customer care rep, she told that wrong billing charges are still under resolution and i have to wait. i want to ask why customer is made to suffer out of wrong claims; how long and to what extent???

Can i expect some resolution please!!!

Jitendra khuntia
Mobile number[protected]