[Resolved]  Reliance Communications — 2G Internet Services-regarding

Address:

Bareilly, Uttar Pradesh, 243003

Sir,
This has reference to 2G mobile internet services on Mobile No. +91 [protected], it is to inform you that, I interacted with Mr. Praveen, Customer Executive (Reliance) on 8th October, 2016 at 08:56 p.m. Mr. Praveen told me thast due to some technical problems, 2G mobile internet services are not working this time and he also assured me that his team will solve this problem within 3 hours he also suggested me if problem further exist, I may call Reliance Executives by dialing the No. 30 333333.

As suggested, I again called the Reliance Executive on 9th October, 2016 at 10:03 a.m. this time Mrs. Shilpa (Reliance Customer Executive) picked-up calls and she told me that she could not do anything and also suggested that to make call on numbers 198. I tried to contact many times on the same no. but this no. is not working, I wish to inform that while following the instruction of that no. as I reached the concerned option and choose the same, the phone was disconnected automatically by conveying the message thank you for calling Reliance.

After that, I again called to the Reliance Executives by using the no. 30333333 on 9th October, 2016 at 03:15 p.m., this time Mrs. Jasveer (Reliance Customer Executive) picked-up calls. I told her about all interaction made with both Executives and the problem which is still existing, she suggested me that I have to make a message on no. 55100 with the text message ‘ALL’. I did such but the problem is still existing and network signals are not coming on my phone.

Keeping in view of the above text, it is stated that Reliance Company are making fool to their customers. One side, Reliance Company making publicity for 4G JIO sim/signals and other hand they are not able to provide 2G signals even.

Inspite of several request it is stated that Reliance Executives/Company are not caring their customers. I never feel satisfaction while taking with all 3 executives. Hence, it is requested to do the needful and take a necessary action so that I may be able to access the internet.

Thaning you.

(Brijesh Kumar)
51-Koharapeer,
Nanital Road, Bareilly (U.P) – 243 003.
Mobile No.- +91 [protected]