[Resolved] Reliance Communications — 2g/3G Data balance Issue mob no [protected] | |
Dear Concern.
Name Rohan Sinha
Mob [protected]
I have recharged my reliance no [protected]
with 2g Data pack on 14th OCT with 178 recharge for 5 GB Data and my
data balance was 7355.73 MB with validity till 12th Nov 2014.
On 24th Oct I recharged 3G balance for 1 GB and promotional talktime
of Rs 150. By recharge of Rs.247.
And on the same day reliance has forfeited the whole 2G balance of 7GB
in my account.
Now my data Balance is showing only 836 MB balance valid till 22/11/2014.
Kindly reverse the 2G data balance of 7GB in my account.
AS 2G and 3G balance are two different services which I have opted
from your services.
Kindly do the needful ASAP.
It is a really unethical way that you people are dealing with your clients.
Regards
Rohan Sinha
[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
Dear Reliacne Communication Team,
I have recieved this mail 3 days Ago. Assuring me that my concern will be resolved in 1 day. But still nothing has been done very lethargic service by your side.
"Dear Mr. Sinha,
This is with reference to your e-mail dated October 29, 2014 for your Reliance number [protected].
We regret the inconvenience.
Kindly note that your complaint for GPRS has
been registered vide Service Request ID :[protected] on 10/29/2014 at
2:41:02 pm ). It would be resolved within 1 days from the requested
date.
Once it is resolved you will be communicated via call or SMS.
Your co-operation and patience in this regard will be highly appreciated.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Vilas UmbarkarOfficer - Customer Care
Reliance Communications Limited.
"
I have recieved this mail 3 days Ago. Assuring me that my concern will be resolved in 1 day. But still nothing has been done very lethargic service by your side.
"Dear Mr. Sinha,
This is with reference to your e-mail dated October 29, 2014 for your Reliance number [protected].
We regret the inconvenience.
Kindly note that your complaint for GPRS has
been registered vide Service Request ID :[protected] on 10/29/2014 at
2:41:02 pm ). It would be resolved within 1 days from the requested
date.
Once it is resolved you will be communicated via call or SMS.
Your co-operation and patience in this regard will be highly appreciated.
Assuring you of our best services always.
Thank you for choosing Reliance.
Warm regards,
Vilas UmbarkarOfficer - Customer Care
Reliance Communications Limited.
"
Dear Rohan,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications