[Resolved] Reliance Communications — 3G Internet Issue | |||
Hi, My name is Mayank Gupta and my phone no is [protected]. For last several days I am having trouble with 3G internet on my prepaid sim. I called the customer care but all they did was to send me GPRS settings. Couple of days later I called again but the customer care person refused to listen to me. He kept on insisiting that issue is fixed. Even when I told him that I am facing the issue he refused to believe me. The a day later I called again and this time a Complaint No[protected] was created. Some days later I got the call and received settings but I am still having trouble, Download speed I am getting is of 2G speed. The internet connectivity is inconsistent. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
Reliance Communications
My name is Mayank Gupta and my phone no is [protected]. The issue started yesterday on December 20, 2014.
Yesterday I could not use internet on my phone so I called GPRS team on 198. The lady told me that while I have 132MB 3G Data, there is zero main balance. There should be at least Rs 1 of Main balance to use 3G services.
I made a recharge of Rs 10 online on reliance website using HDFC Debit Card. The receipt ID is AMIR65079317 for the transaction.
After I recharged, my internet worked for couple of minutes and then went down. When I checked I realized that despite having 132MB 3G data, Reliance deducted amount from my main balance for internet usage. It was down to zero again.
Then for the whole day, I called 198, chatted online, sent tweet. Nothing happened. Yesterday was the last day of my internet plan so 132MB data expired before I could use it. What is worse is that you guys deducted amount from my main balance which is now zero.
Everytime I call the Reliance Customer Care, I only hear one thing that link is down please contact later. The GPRS department has simply refused to help. The customer executive and 198 is not attending the call. This is completely ridiculous.
I want my 3G data since I could not use it because of your fault. I also want my main balance back.
Yesterday I could not use internet on my phone so I called GPRS team on 198. The lady told me that while I have 132MB 3G Data, there is zero main balance. There should be at least Rs 1 of Main balance to use 3G services.
I made a recharge of Rs 10 online on reliance website using HDFC Debit Card. The receipt ID is AMIR65079317 for the transaction.
After I recharged, my internet worked for couple of minutes and then went down. When I checked I realized that despite having 132MB 3G data, Reliance deducted amount from my main balance for internet usage. It was down to zero again.
Then for the whole day, I called 198, chatted online, sent tweet. Nothing happened. Yesterday was the last day of my internet plan so 132MB data expired before I could use it. What is worse is that you guys deducted amount from my main balance which is now zero.
Everytime I call the Reliance Customer Care, I only hear one thing that link is down please contact later. The GPRS department has simply refused to help. The customer executive and 198 is not attending the call. This is completely ridiculous.
I want my 3G data since I could not use it because of your fault. I also want my main balance back.
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.
Regards,
Reliance Communications