Reliance Communications — 4G data card price cheating | |||
I am using reliance 3g data card. Now they moved to 4g and I received an email that the 3G services are stopped and I have to purchace new 4G card. They also mentioned that the new 4G card has been dispatched to my address., and I have to pay 899/- for the new card as I am an existing customer. Till now I have not received the card and when called the customer care (it took 40 minutes to get hold of a customer care agent), I was informed that I have to pay 2699/ if I have to get a new card. Isn't this cheating the customer. Was this information helpful? | |||
|
Reliance Communications customer support has been notified about the posted complaint. | |||
 7 Comments | |||
Comments
I am using Reliance 3G data card and now they have advised to change to 4G for which they have sent sim Card, now when we want to use it for 4G service they say that we have to purchase the Tan-gal ( device ) by paying ... can you please advise
Jaganathan
[protected]@gmail.com
Jaganathan
[protected]@gmail.com
jut want to say you are a joke of a company . millions will opt out of your so called mess of 4G on top of that your over the top tariff rates .blatantly cheating the common man
Before Migration 10gb promotional offer, after migrating to 4g no promotional 10gb
Before Migration email sent to me, my dongle price was 899 . during migration now my dongle price 1599
Before Migration they said no change in tariffs, my plan unlimited data for 999 after migrating they change my plan to 5gb for 1100 hahaha what a joke . the so called strategists might be thinking we are all growing money on trees and they should have their fare share what a joke .
thankfully i might get to witness the demise of these fraudsters. i know they are powerful and can get away with anything now .but so much mess, evidence of their malpractice all around and still go and cheat people u guys have balls that much i know and most probably
you have already prepped your legal team handle all the cases that is going to pile on your billion dollar desk
for now adios to a company i trusted Un-relaiable
Before Migration 10gb promotional offer, after migrating to 4g no promotional 10gb
Before Migration email sent to me, my dongle price was 899 . during migration now my dongle price 1599
Before Migration they said no change in tariffs, my plan unlimited data for 999 after migrating they change my plan to 5gb for 1100 hahaha what a joke . the so called strategists might be thinking we are all growing money on trees and they should have their fare share what a joke .
thankfully i might get to witness the demise of these fraudsters. i know they are powerful and can get away with anything now .but so much mess, evidence of their malpractice all around and still go and cheat people u guys have balls that much i know and most probably
you have already prepped your legal team handle all the cases that is going to pile on your billion dollar desk
for now adios to a company i trusted Un-relaiable
Praveen K Verma's reply, Aug 27, 2016
Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
Its really a big cheating on behalf of reputed company like reliance. They have a poor communication, poor customer support, cheating in the name of 4G. Their customer support wont have any idea about anything. They only say one sentence " Sorry for the inconvenience caused to you".
While purchasing my wi-pod from reliance they have commited that my existing plan of 599 wont get changed and it will continue with new 4g connection. And when i receive bill for this month, its totally opposite. They have migrated my plan to 1100 - 5gb limited plan without informing me. And when i call their support team, they only says please migrate to lower plan and enjoy till they have unlimited plan.
They have sold all the wi-pods on the name of 4G. Feels like cheated. And i m going to migrate to some other provider.
And i request any one who is willing to buy reliance service, please be careful and see all the terms and conditions before purchasing any of the reliance services.
While purchasing my wi-pod from reliance they have commited that my existing plan of 599 wont get changed and it will continue with new 4g connection. And when i receive bill for this month, its totally opposite. They have migrated my plan to 1100 - 5gb limited plan without informing me. And when i call their support team, they only says please migrate to lower plan and enjoy till they have unlimited plan.
They have sold all the wi-pods on the name of 4G. Feels like cheated. And i m going to migrate to some other provider.
And i request any one who is willing to buy reliance service, please be careful and see all the terms and conditions before purchasing any of the reliance services.
Big cheating from reputed company like reliance. They have a poor communication, poor customer support, cheating in the name of 4G. Their customer support wont have any idea about anything.
While purchasing my wi-pod from reliance they have commited that my existing plan of 599 wont get changed and it will continue with new 4g connection. And i receive mail this month, its totally opposite. They have migrated my plan to 675 - 3gb plan without informing me. And even they have closed customer support also .
They have sold all the wi-pods on the name of 4G.
While purchasing my wi-pod from reliance they have commited that my existing plan of 599 wont get changed and it will continue with new 4g connection. And i receive mail this month, its totally opposite. They have migrated my plan to 675 - 3gb plan without informing me. And even they have closed customer support also .
They have sold all the wi-pods on the name of 4G.
I got a call from reliance yesterday evening and they told me that the overcharging bill problems has been solved and I can go ahead and pay my original bill plan which is 1149. But he insisted on making me pay yesterday itself because it was month end itseems. I told him you cannt call up around 7pm and make me pay that day itself and he said please pay online when I told him that you guys barred my connection from August 18 and his immediate response was we can activate the connection for you to pay.. woow.. reliance can make and connection as per their convenience and not for the customers need. I said no my due date for bill is only 5 September I cannt pay now and no need for your connection I want disconnect the service. For which I have to go to the reliance store itseems. And I haven't got any email confirmation for the corrected bill also.. cannt believe Reliance .. I need proof that you have corrected the bill .
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Apologies! To assist you with your current concerns, please help us with the following details, at this link using a PC: http://bit.ly/1cmd6ds we assure you that we will get the same addressed and fixed on priority.
Regards,
Reliance Communications