[Resolved]  Reliance Communications — 4g sim and customer support

Hi,


I have a postpaid connection with reliance and my number is [protected].

Ince last month daily i was receiving many voice calls which mentioned that "my new 4g sim has been delivered to my communication and steps to activate that sim." but i have not received any sim.

I asked customer care over chat and was informed that i will received my sim very soon. But till 8th jun 2016 i have not received any sim card but my cdma number stopped working. I again chated with customer care and i was asked to collect my new sim from reliance store. I also asked the store details and he/ she shared the store locator link.

I went to one store where i was informed that closed sim will not be replaced here i need to visit other store.


I went to other store and paid rs. 50 for activating my cdma sim for a day so i can activate my 4g sim. And i activated my 4g sim that night after wasting 3 hours to collect that 4g sim which was forced to me by reliance and my 6 month old cdma phone will be of no use now.


Yesterday i was not able to use the internet on that 4g sim. And i called thrice to "relince customer care" 198 and i asked a solution for my internet problem. First guy simply asked me to visit "reliance store" for sim software upgrade. I try to explained him that there is no store near by. He just put my call on hold without any reason.

Econd guy try to solve and send some setting to me over message but that does not worked.

Third guy and tried but when i asked him to transfer the call to supervisor we transferred but after 20 mins he/ she was not concerned to pick my call.


My question are now.:

1. Why i have to visit the reliance store for 4g sim when reliance have my address? (I have a postpaid connection).

2. Why the 4g sim was not already updated with software? (Do you think your customer is always free to visit your store daily).

3. How your customer care executive can put any call on hold without informing or solving the problem?


If possible can you deliver the new 4g updated sim to my address.