[Resolved]  Reliance Communications — [protected]

Dear sir
My name is pradeep nath my mobile no. is [protected] on dated 12th of apr’16 i have received a sms from reliance that we will be closing cdma services. but at that time i am travelling. on 30th may’16 call from your customer care the your cdma services is going to close so take the sim from nearest reliance store. that time i was travelling in patna, i went to reliance patna office to take the 4g gsm sim. they have filled some forms and say to send sms to 1900 to port this no to cdma to gsm 4g i did that. on 2nd of june i received a sms from reliance that “dear customer, your address verification status is negative. ask your sales point to revivification to avoid service disconnection “that i call reliance 198 to confirm but they are saying there is no issue. than once again i received sms from reliance that “cdma users pls dial *228 before televerification” 3rd of june once again i receive sms from reliance that “dear customer your new sim is ready for activation. pls insert the new sim by 11.51 pm -12:51 am on 3/6/16 your services will be resumed on successful televerification.
But when i inserted the sim there is no response. after three day i called 198 to check what is the issue they told me that your no is terminated. then i call patna reliance executive mayank verma [protected] he told me that because you are not in coverage area that is why this has happened i will resume your services after one day my mobile no [protected] is activated. but all of the sudden i received a bill from reliance side. then i call 198 once again they told me this is a new no and you have to pay the bill.
But before porting the sim to gsm i have taken the unlimited plan rim_24mar_zeroplannw of rs. 17500/- for two years from your company and some rs 322 is still cr in reliance account.
I visited bhopal reliance office for the same but they are saying we can’t help you in this.
Plz tell me what is my fault??
Now once again my phone has been disconnected.
This is total harassment plz resolve my issue.
Regards

Pradeep nath
[protected].
[protected].