Reliance Communications — A super hard day's life!!

Address:	Pune, Maharashtra, 411001
Website:	Www.rcom.co.in

Despite multiple multiple communications with the call center and via email. the level of promptness toward the issue has been very disappointing. the only sight is that a chain of protocols and curt but eventually insulting formalities are being executed that are leading into the drainage of dis-satisfied customers! i have removed the sensitive information from the email correspondence that i have attached however i have still kept the user id number which should be relevant incase by some miracle reliance actually decides to do something about it!!

Tsk tsk! such a shame! i'm embarrassed for the company that i had to post this on a public action oriented forum


Fw: urgent disconnection of my broadband internet connection [t[protected]ss010z1998236]


Xxxxxxxxxxxxxxxx
Wed 7/6/2016 9:09 pm
Sent items
To:
[protected]@relianceada.com;
[protected]@relianceada.com;
This is terrible customer service!!
Im so disappointed and i am extremely upset and frustrated that this issue has still not been resolved.
My issue as per your call center has been escalated for the 10th time! my reference is [protected]
I have made multiple calls and sent multiple emails but this is my final one and subsequently i will post my experience online to warn all customers about the experience they should be looking forward to in being served by a company like reliance.
My connection expires on the 11th and following your procedure and delays from your end. i know the inevitable future is that you will charge me for it because i have had a similar experience 2 times previously to this!

I wish reliance had better customer service! the website is terrible and offers no help neither do the call centers. its like a jigsaw puzzle just to disconnect the connection. no layperson would be able to do this.

Terrible terrible terrible!!

Disconnect my connection!!!

I do not have a landline of reliance!!! if there is any connection of said lan line as well please disconnect too. it was solely done by the instillation people but there has never been an instrument from day 1!!!


From: xxxxxxxxxxxxxxxxx

Sent: saturday, july 2, 2016 11:51 am
To: xxxxxxxxxxxxxxx
Subject: fw: urgent disconnection of my broadband internet connection [t[protected]ss010z1998236]


From: [protected]@relianceada.com
Sent: friday, july 1, 2016 10:55 pm
To:xxxxxxxxxxxx pvt ltd
Subject: re: urgent disconnection of my broadband internet connection [t[protected]ss010z1998236]

Dear mr. xxxxxxxxxxxx,

We have gone through your email dated june 29, 2016 for your reliance number[protected].

Please note that we are sending your communication to netconnect. [protected]@relianceada.com, customer care unit for further assistance.

One of our customer service representatives will respond to your query shortly.

For any queries pertaining to broadband connection, we request you to write to above mentioned e-mail id in future.

Assuring you of our best services always.

Thank you for contacting reliance.

Warm regards,

Simson dsouza
Officer - customer care
Reliance communication limited.


Download 'reliance instacare' mobile app from google play or windows store or itunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for
Multiple postpaid/prepaid accounts through a single login.


— original message —
On june 29, 2016 at 4:09 pm, xxxxxxxx pvt ltd" wrote:
Kindly disconnect my reliance broadband connection i. e
Username :[protected]
In the name of : xxxxxxxxxxxxxxxxx
Address: xxxxxxxxxxxxxxxxxxx
City : pune-xxxxxxxx


I hope disconnection is made as soon as possible..

Regards,

Xxxxxxxxx