Reliance Communications — About unauthorized balance deduction

Address:

Sonbhadra, Uttar Pradesh

Sir, I am Satrughan Ray & my no is [protected]. I would like to inform u that on 8 th april 2015 Then I lodged a complaint against it then they refunded it back.Then just on same day 8th April I activated net pack with 9 Rs.They gave me 1GB net pack valid for 1 day then before 12 O'Clock I used 300 mb approx & I switched my net off. Then after 1 O'Clock I again switch my net on & I surfed for 2-3 min then I switched off my net then I checked my balance & saw that balance from my sim was not deducted then I checked my net balance & saw that I am having 937.43 mb valid for 5-5-2015. I called costumer care & inquired they told me same & told me that use the net & ur balance will not be deducted so I used my net pack for next two days my balance was not deducted & on next day when I woke up an checked my balance then I saw Rs107 was deducted from my balance. I had tried to reach to you many times but it failed my complain no is[protected] &[protected]. They told me that your money will be refunded but till now it is not. {Sir, I must tell you I am still having all recording of call with customer care and all message including validity of net pack till 5-5-2015 of dated 8 April/9 April/10 April.} so, I request you to please don't fool me otherwise I'll go to consumer court.} And also please have a look on this... How the employees working at these Reliance World giving such a false information to their customers? Are these peoples working therein, from Reliance or from privately manage subsidiary? it seems that these employees working there, are having no proper instructions about the recharge package. They even don't know about the information regarding the day to day functioning of communication or updates. They behave arrogantly. So what is the appropriate forum to curb such an illegal and unfair trade/business activities of such communication service provider companies? Where the customers can agitated their grievance? because it seems that despite TRI/ Telecommunication regulatory authority and Consumer Forums, till date, their is no effective machinery for such a millions of complaint( day to day basis) against these companies? So, regarding this i want to get refunded my 107 Rs as soon as possible.