Reliance Communications — abusive phone calls on behalf of Reliance Communications

Address:

Kolkata, West Bengal

I am a subscriber of wire line phone of Reliance connection being Phone No.[protected]. The said phone is OUT of ORDER since october 011. Inspite of several complaints being lodged no steps is taken to get the connection in order and / or operative. Though I was unable to use the said number / connection but I have to pay for the same without availing the facility of the same. I had also subscribed a wire line internet connection having I.D.[protected] which also not functioning since APRIL 2012. Thereafter I Immediately sent a mail to the Reliance Customer Care on 2012. Though the said mail was replied on 2012 at 8.14 a.m. intimating to me that your request has been forwarded to the Broadband department to solve the issue and that one of their executive will respond soon but no one turned up and as such I duly intimated the customer care by return mail dated 2012 but after receiving such mail from me the customer care again repeated their earlier stand and intimated that one of their executive will respond shortly but as usual no one turned up to resolve the problem and till date both the connections are lying inoperative. thereafter on several occasions I received threatening calls for non payment of false bills. All of a sudden on 2012 at around 3.15 p.m. I received a call from Mobile No. [protected] a lady claiming to be calling from one Delhi Legal Department on behalf of Reliance Communications and threatening me that legal actions are being taken against you for non-payment of Reliance Telephone Bill. The lady not only used filthy languages, she also threatened me with dire consequences. After that still my telephone is inoperative and internet connection too. Thereafter on several occasions one of the legal person on behalf of Reliance communication (as per their submissions) again called me up and threatened me to pay the false payment. Thereafter one day a guy came from Reliance Communication and asked me for payment, than i had asked from him to show me the Statement of Account in this regard, which shows the network charges from location to location including time. That guy on behalf of Reliance Communications showed me on chart, that chart itself shows that the some sessions, times, locations and units are similar. When i asked from him that why the unit, sessions and locations are similar and also added the amount timely for some units, for that he don't gave any reply, only said that my senior will communicate with you as early as possible. But still as yet no person will come with any proper explanation. On 1st April, 2015 again one lady namely "Neha Sharma being phone No. [protected] at 14 hrs. called me up and said that she is calling from Consumer Forum, Delhi on behalf of Reliance Communications and threatened me with dire consequences, after one minute she again called me up and said that she is calling from Reliance Legal Department and she again threatened me and also used some filthy languages. The Reliance Communications says that "Customer's satisfaction is our highest priority and protection of interest" but here there is no customer's priority and protection, only they are very much interested to harash peoples to generate false bills and also to threat over the telephone with their representatives. I am requesting you to do some needful work in this regard and also take some serious action against them. Thanking you